Title: Computer Support Associate.
Location: Ankeny, IA
Duration: 1 year contract
Job Description:
- 1st shift (7am – 3:30pm with flex start am) with minimal overtime
- 50% desk work and 50% shop floor
- Use of Deere Gator to get around the facility
- Metatarsals are required on the first day
- Business casual dress code
- Candidates must be able to lift up to 25 lbs
- This team supports a warehouse in Altoona and a lab in Ames in addition to their home base in Ankeny. The candidate will to drive to those locations on occasion (15- 30 mins one away), frequency is on an as-needed basis
What You'll Do
- Deploy, configure, and support PCs, printers, scanners, and network equipment
- Troubleshoot hardware, software, and connectivity issues
- Manage support requests through ServiceNow
- Assist with IT projects, upgrades, and technology rollouts
- Maintain asset inventory and equipment records
- Support printer maintenance and asset disposal
- Identify opportunities to improve processes and user experience
What We're Looking For
- Knowledge of computer hardware, software, and networking fundamentals
- Strong troubleshooting and customer service skills Experience with Client Office and standard business applications
- Understanding of basic cybersecurity concepts
- 1+ year of IT experience preferred (recent graduates encouraged to apply)
- Familiarity with AI tools such as Client Copilot or ChatGPT is a plus
- Exposure to scripting or automation (PowerShell, Python, VBA, etc.) is a plus
Education
- IT-related degree or equivalent experience
- High school diploma or equivalent
Why Join Us?
Hands-on experience in a manufacturing environment
Exposure to enterprise technologies, automation, and AI
A mix of daily support work and impactful projects
Opportunities to learn, grow, and make a difference from day one