Computer/Network Support Technician

Job Title: Computer etwork Support Technician Exemption Status/Test: Nonexempt

Reports to: Technology Director Date Revised: 10/19/26

Dept./School: Information Technology

Primary Purpose:

Perform on-site technical work to install, test, and maintain the district's network hardware, personal

computers, software, and related equipment throughout the district or assigned campus. Diagnose

and resolve network problems. Respond to work order requests by diagnosing and repairing both

Network and Computer hardware and software related issues.

Qualifications:

Education/Certification:

Degree or Equivalent Experience

Clear and valid driver's license

Pass a background check

Special Knowledge/Skills:

Ability to install, maintain, and repair computers and peripherals

Diagnose and repair Network connectivity and hardware issues, including printers, terminals, and PC's

Knowledge of LAN and WAN network design and installation

Knowledge of network hardware and software applications

Ability to work with multiple operating systems and network protocols

Ability to analyze and resolve computer network problems

Strong organizational, communication, and interpersonal skills

Minimum Experience:

2-5 years of experience in Computer repair and Networking.

Major Responsibilities and Duties:

Network and Technical Support

1. Install and test network hardware, software, and upgrades, and identify and resolve issues. Implement

and maintain all system configurations and perform system maintenance.

2. Monitor and analyze system utilization; recommend improvements as needed.

3. Assist with the installation, maintenance, troubleshooting, and repair of network equipment.

4. Diagnose and repair network connectivity and hardware issues including IP Phones.

5. Maintain network design and configuration documentation.

6. Assist with organization and distribution of technology for classroom use.

7. Work with end users to identify needs and correct problems.

Network Security

8. Assist with Implementing, and maintaining district-wide network security for all systems by

maintaining network, Internet, and e-mail accounts.

Other

9. Respond to after-hours emergencies as needed.

10. Follow district safety protocols and emergency procedures.

11. Other duties as assigned.

Supervisory Responsibilities:

None.

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations;

standard office equipment including personal computers and peripherals

Posture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting

Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking,

grasping/squeezing, wrist flexion/extension, reaching; may climb ladders

Lifting: Regular moderate lifting and carrying (up to 50 pounds); occasional heavy lifting and carrying (45

pounds and over)

Environment: Occasional prolonged and irregular hours; occasional districtwide travel; may be exposed to

electrical hazards.

Mental Demands: Work with frequent interruptions; emotional control under stress

This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all

responsibilities and duties that may be assigned or skills that may be required.