Analysis Skills, Communication Skills, Customer Satisfaction, Customer Support/Service, Desktop Hardware, Desktop PC, High Tech Industry, Identify Issues, Information Technology & Information Systems, Knowledge Base, Microsoft Office, Mobile Devices, Mobile Technology, Network Administration/Management, Network Connectivity, Network System Hardware, On Site Support, Peripheral Hardware, Problem Solving Skills, Process Improvement, Technical Support
LOCATION
Oakland, CA
POSTED
19 days ago
Job Title: Computer Field Analyst Contract Type: W2 Only
Duration: 6+ Months
Location: Oakland, CA (Hybrid)
Primary Skills: Desktop hardware troubleshooting (advanced), Microsoft Office 365 (advanced), Network connectivity (intermediate), Mobile device support (intermediate), Peripheral device support (advanced)
Job Summary:
This role provides essential face-to-face and remote technical assistance to internal employees, addressing a wide range of hardware and software issues. The analyst will diagnose and resolve complex technical problems, ensuring a high level of customer satisfaction and efficient IT operations. They may also contribute to infrastructure projects and process improvements.
Key Responsibilities:
Provide comprehensive desktop and mobile device technical support.
Troubleshoot and resolve network, hardware, and software-related problems.
Fulfill client service requests and assist with IT-related inquiries.
Collaborate with other IT teams for escalated issues and system-wide events.
Contribute to knowledge base development and process improvement initiatives.
Must-Have Skills:
Minimum one year of IT computer field support experience.
Strong troubleshooting skills for desktop and mobile computing devices.
Excellent customer service and communication abilities.
Industry Experience:
This position requires experience supporting computing environments within a large enterprise network setting.