HGET Classroom Authenticators are at the forefront of assisting Hanford Site employees and contractors with launching, completing, tracking, and recording a wide range of Hanford's computer-based training courses. Authenticators engage directly with Hanford leaders, contractors, and employees, while addressing the unique needs of proctoring in the HGET computer lab, navigating computer-based learning platforms and verifying training compliance. Daily activities encompass a high level of customer service, technical support and general office duties and responsibilities.
Work Schedule
- Part-time position
- This role is scheduled for one day per week. You can choose your preferred day-Tuesday, Wednesday, or Thursday-but once selected, your schedule will remain fixed on that day each week.
- The shift is 5:30 a.m. - 4:00 p.m.
- Flexibility to cover additional days or hours on an as-needed basis (e.g., vacation coverage) is required.
Location: In-person position at the Hanford Site in Richland, WA
Essential Functions
- Oversee, support, and monitor employee training in a 32-computer classroom. Maintain, file and store confidential and sensitive government information.
- Perform and execute administrative duties within Hanford"s Learning Management System.
- Participate and collaborate in team meetings, discussions, and classroom goals.
- Manage and maintain daily office duties, phones and emails, including scheduling appointments, managing calendars and creating reports.
- Interface with a variety of Hanford subcontractor entities and their course managers, HR specialists, training coordinators, and safety officers.
- Verify completion of employee training for Hanford badging purposes and training coordinators.
- Problem-solve and troubleshoot computer and computer-based learning program issues.
- Help students recover from program interruptions.
- Maintain a pleasant atmosphere in the classroom.
- Maintain computer equipment and provide a clean and sanitized computer station for each employee.
- Must be available and flexible to cover other Authenticator duties and work schedule, if needed.
- Follow the day-to-day direction provided by the Authenticator Lead.
- Follow all Hanford site policies and procedures.
Competencies
- Adaptability - The ability to readily modify, respond to, and integrate change with minimal personal resistance and contribute ideas for improvements within the role
- Communication - Clearly conveys information and ideas through a variety of media in a manner that engages the audience and helps them understand and retain the messages
- Planning and Organization - The ability to determine goals and priorities and to assess the actions, time and resources needed to achieve those goals