Compliance Officer

Required Qualifications

• Education: Bachelor’s Degree (required).
• Analytical Skills: Ability to read, interpret, and apply Florida State Statutes to real-world scenarios.
• Communication: Exceptional written and oral communication skills; ability to explain complex regulatory decisions to the public clearly.
• Technical Proficiency: Hands-on experience with Versa and OnBase systems is highly preferred.
• Professional Experience: Proven background in a professional environment involving public interaction and complaint analysis.
• Language: Full professional proficiency in English.

Interview & Work Schedule

• Interview Process: Candidates must be available for an In-Person Interview (No virtual options).
• Work Arrangement: This is a Hybrid position based at 1400 West Commercial Blvd, Ft. Lauderdale, FL.

• Complaint Investigation: Contact complainants directly to gather and discuss specific details regarding filed complaints.
• Statutory Analysis: Review and interpret Florida State Statutes to determine if complaints fall within the Division’s jurisdiction.
• Constituent Relations: Act as a primary point of contact for the public, providing high-level customer service and advising on case closures or jurisdictional boundaries.
• Resource Referral: Provide appropriate resources, guidance, or referrals to constituents when cases do not fall under the agency's authority.
• Documentation & Correspondence: Draft professional written correspondence for supervisor approval and meticulously document all actions within the OnBase system.
• Case Management: Efficiently close out cases by applying correct codes, activities, and statutory references in the Versa system.