Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason. Close the case out by adding the appropriate codes/activities/statues in Versa.
Contact constituents/complainants to discuss the details of the complaints that are filed.
Read state statute and compare with complaints to analyze the issue.
Communicating with the public, so good customer service skills are a must
Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason. Provide any resources or referrals, as appropriate.
Send a written correspondence to the complainant once approved by the supervisor.
Close the case out by adding the appropriate codes/activities/statues in Versa.
Document the actions in the OnBase system.
Required Skills:
Communicate verbally and in writing appropriately
Read and interrupt Florida statutes
Previous experience working with the public in a professional work environment
Exceptional organizational skills
Commit to the project time line
Skills:
Ability to speak and understand English
High school diploma
Excellent written and oral communication with the public
Ability to read and interrupt Florida State Statues
Experience working with the public in a professional work environment
Experience working with the public and analyzing complaints