Compliance Coordinator

Job Overview:

The Community Enforcement Coordinator manages and oversees the community’s enforcement process; including regular inspections, homeowner correspondence, and facilitation of enforcement hearings. 

Compensation: $24-26/hour 

  
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future 

Job Responsibilities: 

• Works effectively with coworkers, residents, and partners by communicating openly and respectfully. Shares ideas in a positive and constructive way, listens to feedback and suggestions from others, follows through on commitments, and keeps stakeholders informed of progress, timelines, and any issues. Addresses concerns professionally to find practical, mutually beneficial solutions while respecting the diversity of the workforce in both words and actions.

• Is open to feedback of all kinds and willing to adjust to the evolving needs of the community.

• Maintains strong working relationships with the Board and Management Team while supporting daily operations, compliance requirements, and the architectural review application process. 

• Conducts regular drives throughout the community to ensure compliance with established community standards and procedures. 

• Uses company software to manage an organized calendar and accurately maintain resident records, including property violations, code of conduct issues, vehicle citations, and other enforcement actions.

• Prepares and sends violation letters within required timeframes and meets all deadlines related to Enforcement packets and hearings.

• Develops necessary reports and Enforcement packets, attends and leads Enforcement meetings as required

• Coordinates the design review process by working with applicants to ensure complete submissions, preparing meeting packets, communicating regularly with the Design Review Committee, facilitating and leading DRC meetings, notifying applicants of decisions, and maintaining historical records.  

• Meets with homeowners as needed to support compliance efforts architectural modifications, provides timelyfollow‑up, and offers flexible, solution‑focused support to deliver excellent customer service. 

• Completes additional duties as assigned by the Board of Directors or management. 

• Maintains reliable transportation and a valid driver’s license. 

Skills & Qualifications:  

• Demonstrates an assertive yet empathetic communication style, setting clear expectations and addressing difficult situations with firmness, kindness, and professionalism. 

• Have some experience in property management and/or or closely related field.  

• Possesses exceptional customer service experience.  

• Excellent written and oral communication skills and customer service skills.  

• Must be able to handle multiple tasks.  

• Must be able to handle deadlines and pressure of the position.  

• Must be proficient with Microsoft Office, including Word, Access and Excel at an intermediate level.  

• Must have reliable transportation; possess current California driver’s license and the current state mandated vehicle insurance.  

• Must have the ability to effectively communicate with the Board, vendors and clients, verbally and through written correspondence.  

• Must be detail oriented.  

Education & Experience:  

• Must possess a high school diploma. College degree is preferable.   

• Valid California driver’s license and state mandated vehicle insurance.   

Physical Requirements & Working Environment:  

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must be able to lift 25lbs.  

• Must be able to sit for extended periods of time.  

• Must have finger dexterity for typing/using a keyboard.  

• Must be mobile enough to move around during outside events, stand for long periods of time and lift up to 25 pounds.  

• Talking and hearing occur continuously in the process of communicating with guests, associates, supervisors, vendors, and our clients.  

The work environment characteristics are normal office conditions. May require some driving, must have a valid driver’s license.  

Full time position. Typical schedule, Monday through Friday, 8:00 a.m. – 5:00 p.m., unless otherwise specified. Must be able to work some evenings to attend meetings. Consistent and regular attendance required.  

Tools & Equipment Used:  

• Valid California driver’s license and state mandated vehicle insurance.   

  
What We Offer: 

• Medical, dental, and vision plans (full time and part time 30+ hours) 

• Part time 20+ hours qualify for dental and vision 

• 401K match 

• Time off including vacation, sick, and company paid holidays 

• Pet insurance available 

• Tuition reimbursement 

• Legal services 

• Free emotional wellbeing and daily life assistance support for all associates 

• Domestic partner coverage 

• Health savings account 

• Flexible spending account 

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.