About the Role

What You'll Own

General Compliance

• Monitor and interpret federal and state banking regulations (e.g., BSA/AML, TILA, RESPA, ECOA, FCRA, UDAAP, Reg E, Reg Z, Reg B, and FDCPA) and assess their impact on operations.
• Develop, review, and update compliance policies and procedures to reflect current regulatory requirements.
• Conduct periodic compliance risk assessments across business lines and recommend corrective action for identified gaps.
• Support internal audits and regulatory examinations by preparing documentation, responding to information requests, and tracking remediation of findings.
• Maintain the compliance monitoring and testing calendar and report results to management and the Board as required.
• Stay current on regulatory changes and communicate their implications to relevant business units.

ComplaintManagement

• Own and administer the consumer complaint management program, ensuring complaints are logged, categorized, investigated, and resolved within established timeframes.
• Serve as the central point of contact for escalated complaints, including those received through regulators, the CFPB complaint portal, social media, or executive correspondence.
• Analyze complaint trends and root causes to identify systemic issues, emerging risks, and opportunities for process or policy improvement.
• Prepare and present periodic complaint reporting and trend analysis to senior management and applicable committees.
• Coordinate with business units to ensure timely, accurate, and compliant responses to customers.
• Maintain complaint files and documentation in accordance with regulatory recordkeeping requirements.

Training

• Design, deliver, and maintain DingoBlu's training program for employees at all levels, including new-hire onboarding and annual refresher training.
• Develop role-specific training content tailored to job responsibilities, processes, and regulatory risk exposure.
• Track training completion, maintain training records, and report compliance training metrics to management.
• Evaluate training effectiveness and update materials to reflect regulatory changes, examination findings, and emerging risks.
• Partner with department managers and other business-line managers to integrate training requirements into onboarding and ongoing development plans.

What We're Looking For

Required

• Bachelor's degree in business, finance, legal studies, or a related field, or equivalent work experience.
• 3-5+ years of experience in bank regulatory compliance, risk management, or a related field.
• Working knowledge of consumer protection laws and banking regulations.
• Strong written and verbal communication skills, including experience preparing reports for senior management.
• Experience managing or contributing to a complaint management process.
• Experience developing or delivering training programs.

Preferred

• Professional certification such as CRCM, CAMS, or similar.
• Experience with compliance management software and complaint-tracking systems.
• Prior experience supporting regulatory examinations by the OCC, FDIC, Federal Reserve, CFPB, or a state banking department.
• Experience with a neobank or bank sponsor program is a plus.

Skills & Competencies

• Analytical mindset with the ability to identify trends and root causes from complaint and audit data.