Complex Director of IT

About InterContinental Grenada: Opening Q4 2026, this stunning resort will offer 120 thoughtfully designed guest rooms and suites, complemented by a collection of exceptional restaurants and bars, a world-class spa, state-of-the-art fitness center, and a striking pool and Beach Club. With panoramic views overlooking La Sagesse Bay, this resort will offer expansive indoor and outdoor meeting and event space, seamlessly combining sophisticated luxury with the islands stunning natural beauty.

About Six Senses La Sagesse Grenada Surrounded by nature, there are 56 pool suites. Combining eco-credentials and comfort, the design uses natural, renewable, and repurposed materials. The organic and contemporary interiors feature an open-plan bedroom, while the outdoor terrace leads to a private plunge pool for a cooling dip. In addition, there are 15 villas enjoying a prime hillside or oceanfront setting, ranging between one, two, and four bedrooms. The five four-bedroom villas located on the Bluff offer a 270-degree view of one of the most coveted locations in the Caribbean. It has never been more important to be mentally, physically, and spiritually happy. This has been considered in every aspect of the design, with ample light, fresh air, and space.

Location: Grenada. This position is not eligible for remote work.

Role Purpose The property Complex Director of IT is the primary interface between the IHG technology teams and the management staff at the property. The position is responsible for the purchase, installation, maintenance and support of all technology within their assigned properties.

A little bit about your day: Every day is different, you will:

• Develop and maintain a thorough understanding of hotel and restaurant operations and priorities.
• Create and distribute regular communications regarding the status of Technology projects and activity which have an effect on operations.
• Provide onsite support for major facilities systems including implementation and troubleshooting.
• Work with IHG Telecommunications resources to provision, install and maintain voice and data circuits with sufficient capacity and redundancy. Regularly monitor circuit performance and test failover configurations.
• Install, configure and maintain secure networks at each assigned property which adhere to current compliance standards. Work with IHG network team to configure and maintain firewalls and routers for connectivity with Internet and IHG networks.
• Install and maintain all desktops, laptops, servers, printers and related hardware installed at hotel and restaurant properties. Work with appropriate support vendors to verify warranty repairs are correctly processed.

What we need from you:

• Bachelors Degree in Business, Engineering, Information Technology or related field required. (or commensurate work experience in the hospitality or technology fields)
• Strong analytical and problem solving skills. Strong consulting skills with the ability to advise and make recommendations regarding solutions.
• Experience installing, configuring and troubleshooting any or all of the following products or technologies: Citrix receiver, Outlook, Ivanti, Hotel PBX, Opera PMS, Delphi FDC, Restaurant POS, PeopleSoft ERP.
• Must be able to effectively manage multiple, simultaneous requests with different priorities.
• Consistently delivers excellent customer service under pressure.
• Must be available and responsive 24/7 for emergency support.
• Experience working in a luxury or ultra-luxury hotel setting preferred.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

What We Offer We reward all your hard work with great pay and benefits - in addition to career development, employee room discounts and great work culture. Join us and youll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics.

We are an equal opportunities employer.

About InterContinental Hotels & Resorts: As the worlds first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, and we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand, and to be part of the brand, you will have a thirst for travel, a passion for culture, and an appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If youd like to embrace a world of opportunities, wed like to welcome you to the worlds most international luxury hotel brand.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

IHG Hotels & Resorts gives every team member what they need to belong, grow, and make a difference in a collaborative environment.