Complaint Lab Receiving Clerk

Requires strong attention to detail, basic computer/data-entry skills, and the ability to work hands-on in a quality-controlled environment. Ability to perform hands-on receiving activities, including opening packages, moving materials, and staging products.

Title: Complaint Lab Receiving Clerk
Location: Alameda, CA
Hours: Monday–Friday, 8:00 AM–4:30 PM
Pay: $19.25 per hour

Summary:

Role involving receiving, logging, organizing, and routing customer-returned products for investigation. Requires strong attention to detail, basic computer/data-entry skills, and the ability to work hands-on in a quality-controlled environment.

Responsibilities:

• Receive, open, organize, and stage packages containing returned products.
• Accurately receive and log customer-returned products into the database.
• Separate and route returned products to the appropriate areas for investigation.
• Maintain proper storage of retained returns.
• Ensure all received products are accurately and consistently documented.
• Follow quality-system procedures and maintain effectiveness of the quality system.
• Complete additional tasks assigned by management to support lab goals.
• Work overtime, including daily/weekend hours, when required to meet department goals.

Requirements:

• High School Diploma or equivalent required.
• Previous receiving, warehouse, inventory, data-entry, or laboratory support experience preferred.
• Experience in a regulated or quality-controlled environment preferred.
• Familiarity with medical devices, IVD products, biologics, or applicable quality standards is a plus.
• Basic computer skills and experience with data-entry systems.
• Strong attention to detail and accuracy.
• Ability to organize, sort, and track multiple returned products.
• Ability to follow written procedures and verbal instructions.
• Good communication and teamwork skills.
• Ability to work efficiently in a fast-paced environment and meet deadlines.
• Dependable attendance and flexibility to work overtime.
• Ability to perform hands-on receiving activities, including opening packages, moving materials, and staging products.