Complaint Coordinator

Job Posting Title

Complaint Coordinator

Agency

755 USED MOTOR VEH & MFG HOUSING

Supervisory Organization

Used Motor Veh & Mfg Housing

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Job Description

Position Summary

The Complaint Coordinator serves as the primary point of contact for consumer complaints involving licensed dealers, dismantlers, manufacturers, installers, retailers, and communities regulated by the Commission. This position is responsible for receiving, reviewing, tracking, and coordinating complaints from intake through resolution while ensuring compliance with Oklahoma laws, administrative rules, and Commission policies.

Essential Duties

• Primary point of contact for customers with complaints, responding via phone, email, or in-person.
• Document complaints in the complaint management system, capturing all relevant details (customer info, issue description, timeline).
• Prioritize complaints based on urgency and severity, ensuring timely escalation when needed.
• Receive, review, and process consumer complaints.
• Determine Commission jurisdiction and request additional information when needed.
• Maintain accurate complaint records and case files.
• Assign and track complaints through the investigative process.
• Communicate with consumers, licensees, investigators, and Commission staff.
• Prepare complaint-related correspondence, reports, and closing letters.
• Monitor case deadlines and maintain complaint statistics.
• Ensure confidentiality and compliance with applicable laws and regulations.
• Provide excellent customer service and assist with other administrative duties as assigned.

Ideal Candidate

• The ideal candidate is someone who can remain calm under pressure, communicate with empathy and professionalism, stay highly organized while managing multiple active cases, and ensure every complaint is handled consistently, fairly, and in accordance with Oklahoma law. They should be comfortable working with consumers who may be frustrated while maintaining neutrality and supporting the Commission's mission of protecting the public.

Education and Experience

Education and Experience requirements at this level consist of four years of technical clerical office work or an equivalent combination of education and experience.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

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