Mandarich Law Group LLP is one of the country's leading creditor's right law firms with offices in CA IL NY MI OH GA NV and FL. We are seeking a Complaint Analyst for our Chicago, IL office, Williamsville, NY office, Lake Mary, FL office, or Kennesaw, GA office.
Hours 8:00AM to 5:00PM Monday through Friday in their respective time zones. This is an in-office position.
What You'll Do:
- Ensure customer complaint program policies procedures and SLAs are met.
- Conduct account level reviews of each customer complaint by performing thorough investigation and evaluation which may include
- Responsible for effectively documenting the complaint resolution and any required follow-up
- Conduct program level root cause analysis research issues identify trends draw conclusions and make recommendations.
- Assist with recommendations for enhancements to employee training