Complaint Analyst

Job DescriptionCustomer Quality member responsible for supporting Post Market Regulatory Affairs activities associated with complaint handling and MDR submissions. The Customer Quality Specialist is responsible for the oversight and direct support of technical evaluations and investigational tasks required for complaint processing/closure.

Complaint AnalystIntegrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.Job DescriptionCustomer Quality member responsible for supporting Post Market Regulatory Affairs activities associated with complaint handling and MDR submissions. These activities include intake, investigation, documentation, follow-up, regulatory reporting and metrics. The Customer Quality Specialist is responsible for the oversight and direct support of technical evaluations and investigational tasks required for complaint processing/closure. The Customer Quality Specialist works collaboratively with Quality, Engineering, Manufacturing, Product Development and other functional experts.DUTIES:Directly interface with Hospitals, Surgeons, and Internal employees for reporting of complaints and adverse events.Interact positively with customers, patients, internal/external business partners and colleaguesAdhere and comply to work instructions, standard operating procedures, and regulationsExpedite investigations by collaborating with internal/external business partnersAchieve productivity targetsFully training within three months of hireAchieve accuracy targets for complaint documentationsParticipate in projects and eventsComplaint determinationReport ability assessmentsConduct follow-ups with complainant, reportersChecking your own workUpdating SharePointTracking complaints in the process for closureParticipate in CAPA activities and act as CAPA task owner as requiredUpdating and revising work instructionsPrepare responses to customersAll other duties as assignedQualificationsEDUCATIONAL REQUIREMENTS:Bachelor's Degree or equivalent experienceGenerally requires 2-4 years of related work experienceRAC or ASQ certifications a plusREQUIREMENTS:Ability to work in a cross-functional matrix environmentActive listening/ phone skillsCollaboration and teaming skillsCritical thinking skillsDetail orientationOrganization skillsPrioritization and multi-tasking skillsStrong verbal and written communication skillsKnowledge of basic medical terminologyProficiency in MS Office (Word, Excel, Outlook, PowerPoint, SharePoint)Continuous learnerGlobal mindsetAccountability for own workProblem solving/Root cause analysis skills