Complaint Analyst

Complaint Analyst

Salary

$37,944.00 - $60,690.00 Annually

Location

Richland County, SC

Job Type

FTE - Full-Time

Job Number

20260828

Agency

Department of Consumer Affairs

Division

Legal

Opening Date

08/28/2026

Closing Date

9/6/2026 11:59 PM Eastern

Class Code:

AH30

Position Number:

60026338

Normal Work Schedule:

Monday - Friday (8:30 - 5:00)

Pay Grade

GEN06

Hiring Range - Min.

$37,200.00

Hiring Range - Max.

$42,000.00

EEO Statement

Equal Opportunity Employer

Agency Specific Application Procedures:

All applicants must apply via careers.sc.gov. Failure to provide detailed and complete information will result in your application not being referred.

Veteran Preference Statement

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

• Description
• Benefits
• Questions

Job Responsibilities

OUR MISSION AND VALUES

The South Carolina Department of Consumer Affairs is the state's consumer protection agency. Established in 1974,SCDCA is charged with protecting consumers from inequities in the marketplace through advocacy, mediation, enforcement, and education. With an unrivaled complaint processing portal, an award-winning communications staff, and dedicated staff overseeing more than 120 statutes DCA administers and enforces, SCDCA offers invaluable services to every citizen in SC. We're looking for a dependable, energetic, self-starter with good communication skills to join our agency in providing excellent customer service for staff, consumers, and businesses in our Legal Division.

PRIMARY PURPOSE OF YOUR ROLE

Do you have a customer service or call center background? Do you enjoy assisting others? Do you enjoy learning new things and solving problems? If so, SCDCA has the position for you. The Investigative Analyst is responsible for assisting in the review and resolution of complex consumer complaints assigned to the Legal Division. The position monitors complaints against businesses such as pawn brokers, mortgage loan brokers, physical fitness centers, preneed funeral contract providers, automobile dealers, creditors, credit counseling/repair companies, and other regulated entities for compliance with state and federal laws. The position also supports the investigators and attorneys in preparing for enforcement actions. The successful candidate will ensure a complaint is processed, analyzed, referred to other members of the Legal Division for additional investigation and/or enforcement, and closed per division policies and procedures.

DAY-TO-DAY ACTIVITIES

• Approve assigned complaints in a timely manner.
• Maintain effective communication with businesses and consumers throughout the complaint process.
• Compose appropriate letters, memoranda, reports, and other forms of written communications.
• Analyze consumer complaints to ensure all necessary information is received for approval and processing.
• Review and investigate all aspects of a particular complaint including required contractual provisions, disclosures, and other documents and statements to identify possible violations of state and federal laws under the Department's jurisdiction.
• Confer with appropriate staff to determine if a violation of the statute has occurred.
• Review business responses to ensure complaint issues are adequately addressed and determine most appropriate next steps.
• Document all complaint activities electronically.
• Respond to voicemails and emails in a timely manner.
• Provide information and assistance to consumers during walk-in interviews.
• Promote a positive customer service mindset to surpass the expectations of our internal and external clients.
• Contribute to individual quality and productivity goals by meeting standards focused on fulfillment of organizational turnaround time expectations, accuracy, and security.
• Perform other related duties as assigned.

Minimum and Additional Requirements

Minimum Requirements

A high school diploma and relevant program experience. A bachelors degree may be substituted for the required program experience.

Additional Requirements

• Excellent communication skills both verbal and written.
• Exceptional data entry and keyboard experience.
• Ability to multi-task and handle multi-line phone.
• Must be extremely adaptable and able to follow a task or directive through, despite unfamiliarity with task at hand.
• Professional demeanor and attitude including dress, timeliness, and dependability.
• Must be able to interact with people from diverse backgrounds and deal courteously with the general public and staff.
• Ability to establish and maintain effective working relationships with businesses and agency employees.
• Independent decision making and discretion are essential requirements.
• May be required to perform occasional on-site visit to gather information pertinent to resolving complaints.

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01

Are you willing to accept a salary not exceeding $42,000?

• Yes
• No

02

Do you have at least a high school diploma and relevant program experience or, alternatively, a bachelors degree?

• Yes
• No

Required Question

Employer State of South Carolina

Agency Department of Consumer Affairs Address 293 Greystone Boulevard, Suite 400

P.O. Box 5757

Columbia, South Carolina, 29250-5757

Phone 803-734-4261

The language used in this document does not create an employment contract between the employee and the agency. This document does not create any contractual rights or entitlements. The agency reserves the right to revise the content of this document, in whole or in part. No promises or assurances, whether written or oral, which are contrary to or inconsistent with the terms of this paragraph create any contract of employment.