Job Title: Community Support/Supported Employment Program Manager Department: Community Support/Supported Employment Reports to: Chief Operating Officer Worksite Location: Onsite FLSA Status: Exempt Effective Date: 07/06/2026 Job Summary: The Program Manager is responsible for the design, implementation, and oversight of community-based services that promote supported employment and integration for individuals with Intellectual and Developmental Disabilities (IDD/DD). This role includes managing direct support staff, coordinating with external partners and agencies, developing person-centered plans, and ensuring regulatory compliance and quality service delivery. The Program Manager also oversees the provision of personal assistance to facilitate individuals’ inclusion in work and community life. Supervisory Responsibilities: Supervise and train direct support professionals (DSPs) and job coaches in service delivery, documentation, and person-centered planning. Duties/Responsibilities: Program Development and Oversight - Lead and manage supported employment and community integration programs, ensuring alignment with individual service plans (ISPs) and best practices in person-centered care.
- Develop and maintain partnerships with employers, community organizations, and service providers to facilitate opportunities for employment and inclusion.
- Supervise and train direct support professionals (DSPs) and job coaches in service delivery, documentation, and person-centered planning.
Individual-Center Service Coordination: - Coordinate comprehensive assessments and develop individualized service plans (ISPs) in collaboration with individuals, families, and support teams.
- Monitor progress toward individual goals in employment, volunteering, social integration, and daily living.
- Ensure delivery of support services as outlined in the ISP, including skill development, networking in the community, and employment.
- Regulatory Compliance & Documentation:
- Maintain up-to-date and accurate documentation of services in accordance with state, federal, and funding guidelines (e.g., Medicaid Waiver programs, Vocational Rehabilitation).
- Ensure compliance with health and safety regulations, including incident reporting and risk management practices.
- Conduct internal audits and participate in external reviews to ensure program quality and compliance.
Leadership and Administration - Manage program budget, resource allocation, and billing in collaboration with the finance department.
- Recruit, hire, and evaluate staff performance; provide coaching and support for professional development.
- Facilitate team meetings, training, and coordination with families, guardians, and community stakeholders.
Required Skills/Abilities: - Excellent verbal and written communication skills.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Google
- Must maintain an active Class E license
- Must maintain L1MA Certification
- Must maintain CPR/First Aid Certification
Education & Experience: - High School Graduate or GED
- At least 3 years of experience working with individuals with IDD/DD, with 1+ year in a supervisory or program coordination role.
- Knowledge of supported employment models (e.g., customized employment, job coaching, job carving).
- Familiarity with Medicaid Waiver programs, Vocational Rehabilitation, and person-centered planning principles.
- 3 years of supervisory experience
Physical Requirements: - Ability to sit for long periods while using a computer or attending meetings.
- Proficiency in using office equipment such as computers, printers, and phones.
- Ability to lift and carry items weighing up to 50 pounds, such as office supplies or files.
- Ability to maintain focus and productivity during a standard workday.
- Must be free from the effects of alcohol, illegal drugs, or any substance or medication that impairs the safe performance of job duties.
Work Location: Onsite The above statements are intended to describe the general nature and level of work being performed by employees assigned to the classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills. All employees shall abide by procedures in the Agency Manual and Employee Handbook as a condition of employment.
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