Community Services Representative II (Family Health Advocate) - Limited Term

Community Services Representative II (Family Health Advocate) - Limited Term

Salary

$54,910.54 - $65,216.11 Annually

Location

City of Pasadena, CA

Job Type

Limited Term

Job Number

27-046

Department

Public Health

Opening Date

10/08/2026

Closing Date

10/22/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

The City of Pasadena Public Health Department is currently seeking an enthusiastic and skilled Community Services Representative II to serve as a Family Health Advocate (FHA) for the Black Infant Health (BIH) program. BIH helps pregnant and parenting women develop life skills, set and attain health goals, and learn strategies for managing stress. The focus is to address the large and persistent disparities in maternal and infant health that affect the African American birthing community and align with the Pasadena Public Health Department goal of ending health inequities and achieving healthy birth outcomes for Black women. Service delivery is achieved through providing 10 prenatal and 10 postpartum group sessions covering a number of varying topics. The program also provides client-centered life planning and one-on-one case management.

IDEAL CANDIDATE

The ideal candidate will possess knowledge, understanding, and respect of the values and beliefs of African American women and the African American community, and fully embraces and supports the BIH Governing Concepts of cultural competence, client-centered, strength-based, and cognitive skill building approaches. Possesses knowledge of women's health, including prenatal and postpartum health; life course perspective; infant behavior and development; health education including breastfeeding; nutrition and physical activity; and local community and social services. Demonstrates cultural competence and ability to operate in a culturally affirming manner; sound communication and interpersonal skills; basic counseling skills (i.e. reflecting, active listening, paraphrasing); critical thinking and problem-solving skills; and basic administrative skills (i.e. appointment scheduling, documentation, report writing, computer skills).

ABOUT THE DEPARTMENT

For over 130 years, the Pasadena Public Health Department has been responsible for helping protect, maintain, and improve the health of the Pasadena community. The City of Pasadena is one of only three cities in the State of California that maintains its own independent local health jurisdiction with responsibility for a wide variety of services that support the three core functions of assessment, policy development, and assurance. This is a limited-term, grant-funded position with funding through June 30, 2027. Many Public Health positions are funded through external grants with various time durations. We are excited about serving our community, and we hope you are too. Join our team and grow with us!

Essential Functions

The major responsibilities of this position are listed below. For more detailed information, please review the Community Services II job description.

• Works as a Case Manager to clients of the BIH Program.
• Conducts case management services that align with identified needs of each participant.
• Responsible for the development of a Life Plan that is on-going throughout the intervention.
• Completes all prenatal and postpartum assessments.
• Provides ongoing identification of specific concerns/needs and referral to services outside of BIH as needed based on Life Planning meetings.
• Maintains awareness and familiarity with local community and social services for client referrals.
• Enters data related to case management, Life Planning, etc. in a timely and accurate manner.
• Coordinates and consults with group facilitators to ensure that case management goals are linked to group session goals.
• Attends CDPH/MCAH-sponsored BIH Basic Training as well as subsequent BIH Advanced Trainings.
• Maintains confidentiality and adheres to HIPAA regulations.
• Participates in community activities to promote the BIH Program and to provide general information regarding health services available; conducts community presentations.
• Participates in case conference activities.
• Assists with prenatal and postpartum group sessions as needed.
• Proficient in the use of MS software.
• Assesses and comprehends community problems and recommends and implements appropriate courses of action.
• Assists with developing and facilitating client and community classes as needed.
• Prepares correspondence and reports and maintains data and programmatic records as necessary.
• Assist with set-up and teardown during Outreach Activities.
• May be assigned to work on special projects.

Qualification Guidelines

COMPETENCIES

The following list represents the core competencies needed for success in this position.

• Adaptability - Responding positively to change and modifying behavior as the situation requires
• Professional Integrity & Ethics - Displaying honesty, adherence to principles, and personal accountability
• Oral Communication - Engaging effectively in dialogue
• Writing - Communicating effectively in writing
• Handling Conflict - Managing interpersonally strained situations
• Relationship Building - Establishing rapport and maintaining mutually productive relationships
• Teamwork - Collaborating with others to achieve shared goals

EDUCATION AND EXPERIENCE

• Graduation from high school or GED equivalent.
• Two years of community service experience providing direct services to the target population and performing tasks related to the program.

PREFERRED QUALIFICATIONS

• Due to the terms of the grant that funds this position, a Bachelor's Degree from an accredited college or university program in Women/Maternal Health, Child/Infant Health, Social Work, Health Education, Human Services, or a related field is preferred and will be factored into the initial screening.
• Three years of community service experience providing direct services to the target population is preferred.
• Ability to work collaboratively within a multidisciplinary team.

SELECTION PROCESS

The selection process may consist of a training and experience evaluation, panel interview, and department-level interviews.

VACANCY INFORMATION

There is currently one full-time, limited-term/grant-funded vacancy in the Community Health Services division of the Public Health Department. The resulting eligibility list from this recruitment may be used to fill this vacancy and similar vacancies in the future. Candidates selected for this position will serve a one-year probationary work period.

Special Requirements

Must possess a valid California Class C drivers license and comply with the Citys Motor Vehicle Safety Policy during the course of employment.

Must be available to work occasional evenings and weekends.

Retirement:

The City of Pasadena contracts with the California Public Employees' Retirement System (CalPERS) to offer a defined benefits program for eligible employees.

"New" CalPERS members are subject to the provisions of the Public Employees' Pension Reform Act of 2013 (PEPRA) and receive the following benefit formula: 2% at 62

"Classic" members of CalPERS receive the following benefit formula: 2.5% at 55

Deferred Compensation:

The City offers a 457(b) deferred compensation plan to help employees save for their retirement and supplement their CalPERS pension. Employees can defer salary with pre-tax or Roth after-tax deductions.

Health Insurance: *

The City contracts with CalPERS to offer several comprehensive health plans that include Health Maintenance Organization (HMO) plans and Preferred Provider Organization (PPO).

Other Benefits include: *

• Dental Insurance (HMO and PPO plans offered)
• Paid leave (holidays, sick leave, vacation leave)
• City-paid Life insurance
• Voluntary vision, life, accident, critical illness and long- term disability insurance
• Medical & Dependent Care Flexible Spending Accounts
• Free Employee Assistance Program
• Employees participate and pay into EDD's state disability insurance/paid family leave program
• These benefits may vary for employees whose FTE is less than .75 or work less than 30 hours per week.

01

To further assist us with reviewing your qualifications, please answer the following questions. Please complete all sections of this form truthfully and completely. Your responses will be validated if you are considered one of the most qualified applicants. Please enter your initials to reflect that you have read and understand this statement:

02

Please note: A resume may NOT be submitted in lieu of a completed employment application, and a "see resume" response is not acceptable. You may attach a copy of your resume, but your employment history and other qualifications will only be considered from your application. Check the "yes" box to acknowledge this.

• Yes
• No

03

What is your highest level of education achieved?

• High school diploma or GED equivalent
• Some college
• Associates degree
• Bachelors degree
• Masters degree or advanced degree

04

What best describes your years of community service experience providing direct services to the target population and performing tasks related to the program?

• No experience
• Less than 2 years of experience
• 2 - 3 years of experience
• 3 or more years of experience

05

Please briefly describe your community service experience providing direct services to the target population and performing tasks related to the program. If none, please respond "N/A".

06

I understand that this is a limited-term grant-funded position with current funding through June 30, 2027. Current and future employment is dependent on available funding. Please initial to confirm that you understand this.

Required Question

Employer City of Pasadena

Address 100 N. Garfield Ave., Rm S135

P. O. Box 7115

Pasadena, California, 91109-7215

Phone (626) 744-4366

(626) 744-4366

Website http://www.cityofpasadena.net/humanresources