| Location | Pomona, CA |
| Salary | $53,316–$64,836 Per Year |
Community Services Officer I
Salary
$53,316.00 - $64,836.00 Annually
Location
Police Department - 490 W. Mission Blvd, Pomona, CA
Job Type
Full-Time
Job Number
26-CSOI/1
Department
Police
Opening Date
08/17/2026
Closing Date
9/13/2026 11:59 PM Pacific
VACANCY
Are you ready to make a difference in our City as a Community Services Officer I?
Join a dedicated team committed to public safety and community partnership. As a Community Services Officer I (Report Taker), you'll play a key role in supporting the Pomona Police Department by assisting with traffic collisions, preparing detailed reports, collecting evidence, and providing excellent service to the public. This position offers valuable hands-on experience for individuals seeking to grow their careers in law enforcement support.
The City of Pomona currently has a Community Services Officer I - Report Taker vacancy for a qualified individual eager to contribute to a positive, community-oriented team. Under general supervision, you will perform a variety of administrative and non-emergency field duties. Candidates must be available to work various shifts, including evenings, nights, weekends, and holidays.
As staffing needs evolve, this flexible classification may also support other areas of the Police Department, such as Community Crime Prevention, Front Desk Operations, Subpoena Service, Dispatch Call Taker, Court Filing, Uniforms and Equipment, and Real Time Crime Center. The eligibility list established through this recruitment may be used to fill future vacancies in these or other assignments within this classification.
For additional information about this classification and its assignments, please review the job description.
Why Choose Pomona?
Be part of a team that values integrity, service, and community connection. In this role, you'll contribute directly to the safety and well-being of Pomona's residents while developing skills that can lead to long-term advancement within the City.
The City of Pomona offers an outstanding benefits package that includes medical, dental, and vision coverage; participation in CalPERS; an optional Deferred Compensation Plan; tuition reimbursement; and a medical flexible spending account. Employees also enjoy vacation and sick leave, 13 paid holidays, and 2 floating holidays.
Pomona is proud to provide competitive salaries and a structured salary increase plan, including a 5% raise on October 1, 2026, supporting both your professional growth and financial stability.
MINIMUM QUALIFICATIONS TO APPLY
The successful candidate will need any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities to qualify. A typical way to obtain the knowledge, skills and abilities would be.
Education and Experience
High school diploma or GED equivalency. Additional course work in business practices is desirable.
One year of responsible general office clerical work experience. Prior police department experience is desirable.
License or Certificate
Possession of a valid Class "C" drivers license.
Possession of, or must obtain within six months of hire, a NCIC Telecommunication Certificate.
Possession of, or must obtain within six months of hire, CPR and First Aid Certificates.
A typing certificate indicating a typing speed of at least 40 net words per minute must be attached to your job application. Emailed and faxed typing certificates will not be accepted. Click here for detailed typing certificate requirements.
To excel in this position, the candidate must possess a set of core competencies. These competencies include, but are not limited to the following:
ESSENTIAL DUTIES
Report Taker Assignment:
Respond to and investigate traffic collisions or other incidents occurring within City jurisdiction.
Write police reports.
Testify in court.
Collect and store evidence.
Perform traffic control.
Enforce parking violations.
Mark, store, or impound abandoned vehicles as authorized by law.
Assist the public in non-hazardous situations.
Maintain accurate records.
Assist Police Officers as required or directed.
Summon appropriate assistance for those events beyond the scope of position.
Perform related duties and responsibilities as assigned.
Essential duties require the following physical skills and work environment:
Ability to sit, stand, walk, run, kneel, climb, and lift up to 50 lbs.; exposure to noise, outdoors, and traffic hazards; ability to travel to different sites and locations; availability for shift work, irregular work schedule, on-call, and stand-by.
SELECTION PROCESS
A typing certificate demonstrating a speed of at least 40 net words per minute must be attached to your job application and must meet the City of Pomona's requirements. Emailed or faxed typing certificates will not be accepted. Click here for detailed typing certificate requirements.
Applications will be screened to determine whether candidates meet the minimum qualifications and have submitted a qualifying typing certificate. Only candidates who satisfy both requirements will be invited to participate in the written examination. The written examination date is to be determined. After the recruitment bulletin closes, eligible candidates will receive an email containing instructions and will be required to self-schedule their examination.
The screening of qualifications and determination of the "most qualified" candidates will be based on the information provided in the official City application. A résumé may be attached but will not substitute for a fully completed application. Applications that are incomplete may be rejected. All applications will be screened according to the criteria outlined in this job announcement.
To complete your application, you will be prompted to answer supplemental questions. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Your responses must be consistent with the information provided in your application.
The application and supplemental questions will be used as part of the screening and selection process and are designed to help you present your qualifications for the position. This process may include a review and scoring of your application and supplemental responses by a panel of raters familiar with the position. In addition, the City may administer the following selection components: verification of the typing certificate, a written examination, and an oral interview.
Promotional: The Human Resources Department may apply promotional rules depending on the number of promotional applications received.
Before employment, applicants must successfully complete an interview with the Police Chief or the Chief's designee and a background investigation. Failure to receive a recommendation for hire during any phase of the selection process will result in disqualification.
City Mission Statement
The City of Pomona is dedicated to improving the quality of life for our diverse community.
The City of Pomona offers the following generous benefit package. Employees in this group serve a 12-month probationary period. The Salary Scale Plan is composed of five steps. Merit step increases are based on meets standards performance.
WORK SCHEDULE:
Most employees including certain Police Department employees work a 4/10 work schedule.
24-hour operations personnel may be assigned to a 12-hour (12/80) schedule.
City Hall Employees work Monday through Thursday, with City Hall being closed every Friday.
In order to maintain service to the public, departmental effectiveness, productivity and/or efficiency, a Department Director may assign an employee a different work schedule that is in compliance with the requirements of FLSA with Human Resources approval.
RETIREMENT BENEFITS: Provided by the California Public Employees Retirement System. Every regular employee becomes a member immediately upon employment. New employees who become a "new" member of CalPERS for the first time on or after January 1, 2013 will be enrolled in the CalPERS 2% @ 62, FAS 3 Plan. New members will be required to pay at least 50% of the normal cost [Govt. Code Section. 7522030(c)]. However, a new employee who is a "classic" member of CalPERS or a current member of another California public retirement system will be enrolled in the CalPERS 2% @ 60, FAS 3 Plan. Currently, all new PCEA employees shall pay the CalPERS members retirement contribution of 7.5%. City of Pomona employees do not contribute into Social Security.
PAID HOLIDAYS: 13 paid holidays & 1 floating holiday is provided per year.
VACATION LEAVE:
SICK LEAVE: 12 days per year (prorated if on any leave without pay).
GROUP INSURANCE PROGRAMS are available to eligible City employees. These programs include medical, dental, vision, long-term disability, life and accidental death and dismemberment insurances.
HEALTH INSURANCE: $700 per month; cash-in-lieu program available
DENTAL: $75 per month
VISION: Voluntary participation by the employee
125 BENEFIT PLAN CONTRIBUTIONS: City paid contributions that goes towards medical, dental, and vision insurance premiums. They are applied in addition to the other contributions listed above.
Waiving coverage = $45 per month
Single coverage = $205 per month
Two-party coverage = $1,075 per month
Family coverage = $1,775 per month
LONG TERM DISABILITY INSURANCE: 66 2/3 of base salary for a maximum of 2 years after 60 days
LIFE INSURANCE: $30,000 policy plus AD&D
EDUCATIONAL INCENTIVE PLAN available for eligible employees to develop their knowledge and abilities.
DEFERRED COMPENSATION: A voluntary deferred compensation 457 plan is available.
FLEXIBLE SPENDING ACCOUNTS are available where employees use pre-tax salary to pay for regular child care, adult dependent care and/or medical expenses.
LEGAL PROTECTION AND IDENTITY THEFT PROTECTION: Offered by LegalShield under two separate plans, provides the protection and peace of mind your family needs and deserves. LegalShield provides a variety of legal services, while IDShield is focused on identity theft protection. These offerings may be purchased individually or bundled together.
PET INSURANCE: Offered by Nationwide, allows you to select from two pre-made plans, or create a customizable plan that addresses the specific needs of your beloved pets.
CREDIT UNION membership is available to all City employees and provides access to low interest loans.
NOTE: The provisions of this bulletin do not constitute a contract expressed or implied, and any provisions contained herein may be modified or revoked without notice.
For a more detailed overview of the benefits, review the PCEA Memorandum of Understanding.
FIVE-YEAR VISION STATEMENT: Pomona will be recognized as a vibrant, safe, beautiful community that is a fun and exciting destination and the home of arts and artists, students, and scholars, business and industry.
CORE VALUES: The City of Pomona values Cultural Diversity; Fiscal Responsibility; Focusing on the Future; Excellent Customer Service; Leadership; Quality of Life; and Clear and Open Communication.
01
Do you have a high school diploma or GED equivalency?
02
Do you possess a valid drivers license at time of application?
03
I understand that the Human Resources Department requires a valid typing certificate to be attached to my City Employment Application through GovernmentJobs.com. I certify that I have reviewed the City of Pomona's detailed typing certificate requirements, including the requirements for certificates issued by an approved online vendor. I also understand that emailed or faxed typing certificates will not be accepted. Enter your initials to reflect that you have read and understand this statement.
04
How many years of responsible general office clerical work experience do you possess?
05
Felony - As an adult (18 yrs and older), have you ever been convicted of a felony and how many times?
06
Do you acknowledge that a thorough background investigation may be conducted that may include, but is not limited to, employment history verifications, drivers record verification, fingerprinting and post-offer physical and drug screen?
Required Question
Employer City of Pomona
Address 505 S. Garey Avenue
Pomona, California, 91766
Phone (909) 620-2291
Website https://www.pomonaca.gov/