Community Services Manager

Key Responsibilities

Direct Care Oversight & Staff Supervision

• Supervise, guide, and support direct care staff
• Oversee day-to-day operations to maintain quality, person-centered support.
• Conduct regular individual and team check-ins, offer field guidance, address match/boundary issues, and support problem-solving in complex participant scenarios.
• Provide initial and ongoing training on recovery-oriented care, motivational interviewing, boundaries, and evidence-based practices.

Compeer Mentor Program

• Build and maintain collaborative relationships with mental health providers, advisory board, local businesses, schools, and referral networks.
• Facilitate or coordinate small group activities and social events.
• Lead volunteer recruitment, screening, orientation, matching, and retention efforts for the Compeer mentoring initiative.
• Support fundraising, including annual golf tournament, and public awareness efforts.

Workforce Vocational Program

• Oversee staff participation in multidisciplinary team settings, including monthly groups, meetings.
• Develop strategies to identify and address barriers of securing and maintaining employment.
• Advocate for reasonable workplace accommodations in competitive employment settings and present program initiatives to community stakeholders.
• Represent the agency at community coalitions, public outreach events, and fundraising initiatives.

Qualifications

Education

• Bachelor’s degree in social work, psychology, human services, nonprofit management, or a related field required or AS degree in Human Services + 5 years of related experience or HS Diploma with at least 10 years of related experience.

Experience

• Direct service or coordination experience in human services, supportive employment, community outreach, or volunteer coordination.
• Strong experience working with populations facing mental health challenges, substance use disorders, or criminal justice history.
• Prior experience supervising, mentoring, or leading direct care staff or volunteers strongly preferred.

Knowledge, Skills & Abilities

• Deep alignment with "Employment First," recovery-oriented, strengths-based, and trauma-informed care principles.
• Strong organizational, public speaking, conflict-resolution, and multi-file management skills.
• Ability to lead and support direct care staff.
• Comfort working independently with strong initiative and self-direction.
• Strong communication skills for building relationships with both participants and local business owners.
• Proficiency with electronic health records, data tracking systems, and office productivity software (Microsoft Office / Google Workspace).

Work Environment & Requirements

• Flexible arrangement involving office-based administration, community field engagement, and occasional evening/weekend social events or meetings.
• Travel Requirement: Valid driver’s license and reliable vehicle required for frequent travel for outreach and community engagement.
• Mandatory background checks required due to work with vulnerable populations.