Community Services Facility Leader

Community Services Facility Leader

Salary

$21.73 - $27.62 Hourly

Location

Montanoso Recreation - 25800 Montanoso Drive Mission Viejo, CA

Job Type

Hourly, Seasonal and/or Temporary

Job Number

2627-04

Department

Recreation and Community Services

Opening Date

08/21/2026

Closing Date

9/7/2026 3:00 PM Pacific

• Description
• Benefits
• Questions

Description

City of Mission Viejo Invites Applications for

COMMUNITY SERVICES FACILITY LEADER

$21.73 - $27.62 per hour

APPLY BY: 3:00 P.M., TUESDAY, SEPTEMBER 8, 2026

The City of Mission Viejo is accepting applications for the position of Community Services Facility Leader from qualified applicants. There are two (2) current vacancies within the Recreation & Community Services Department to work 15 to 19 hours per week at a location with a pool. Be advised that various work shifts may be available: Monday to Friday, 5:15 a.m. to 12:00 p.m.; 12:00 p.m. to 4:00 p.m.; or 4:00 p.m. to 8:00 p.m.; Saturday from 7:00 a.m. to 11:00 a.m.; 11:00 a.m. to 2:00 p.m.; or 3:00 p.m. to 7:00 p.m.; and Sunday from 7:00 a.m. to 12:00 p.m. and 12:00 p.m. to 5:00 p.m. The schedule will vary depending on the needs of the City. This position may be rotated through the Recreation and Fitness Centers. Recreation Centers are open Monday through Friday, 5:30 a.m. to 8:00 p.m.; Saturday from 7:00 a.m. to 7:00 p.m.; and Sunday from 7:00 a.m. to 5:00 p.m.

The first round of interviews is tentatively scheduled for the week of September 14, 2026. Only one date will be available for an applicant to attend. The City will not accommodate applicant scheduling requests for alternative dates and it is recommended that you plan your calendar accordingly.

Community Services Facility Leaders are considered Hourly, Seasonal, and/or Temporary employees, and are not part of the competitive service. Incumbents will work a flexible part-time schedule, with an average of 15 to 19 hours per week, with increased scheduling during peak workload periods, but less than 1,000 hours during assignments through the fiscal year starting July 1st and ending June 30th.

Examples of Important and Essential Duties

Your impact

• Act as lifeguard during pool hours to provide lifeguard breaks during opening and closing shifts.
• Open, close, and secure facilities at prescribed times and check for safety and maintenance concerns; maintain all amenities and operations of the recreation centers; including providing good customer service that will help create memorable experiences for patrons that visit the facilities, attend special events, and book the recreation centers for parties at either Montanoso or Sierra Recreation Centers.
• Ensure a safe environment for staff and participants and maintain responsible operations of the recreation centers and programs at all times; make regular rounds to all areas within the facility to ensure that activities are conducted safely and appropriately.
• Respond to all injuries and assist in immediate first aid and proper emergency procedures; maintain Red Cross certifications to respond to land and water emergencies and maintain familiarity with Emergency Action Plans for both recreation centers.
• Compile facility usage statistics and document all staff reports, facility issues, participant concerns, injuries, and incidents.
• Provide positive public relations and policy education to facility patrons; resolve participant conflicts and disputes with tact and diplomacy.
• Assist with facility reservations, including phone and front counter contact, registering patrons for classes and programs, processing receipts, and record keeping.

Applicants are encouraged to review the entire Community Services Facility Leader job description by visiting the City's website at https://cityofmissionviejo.org.

IDEAL CANDIDATE

• Possess valid Lifeguard certifications or has previous lifeguard experience and able to pass lifeguard exam within three (3) months of hire;
• Able to work a minimum of 15 to 19 hours per week which may include early mornings, evenings, weekends and holidays at a variety of City recreation centers;
• Possess excellent communication and customer services skills in person and over the telephone;
• Possess a general understanding of facility health and safety programs;
• Learn, understand and apply facility use policies and procedures;
• Work independently while supervising facilities and user groups;
• Experience opening, closing, and securing facilities independently; and
• Handle medical emergencies and injuries in a calm and effective manner, including providing basic first aid and/or adult and child cardiopulmonary resuscitation.

Your Team

The members of the Mission Viejo Recreation and Community Services Department are passionate about increasing quality of life for our residents and members through Public Service, Integrity, Teamwork, Innovation, and Excellence. They are looking for someone with the same commitment to service and team spirit to join them.

The Mission Viejo Recreation Centers collectively schedule and manage all amenities and programs of the facilities while serving a growing membership base of over 5,000 fitness members. Recreation and Community Services hosts dozens of programs, classes, party rentals and special events throughout the year. The Department is passionate about engaging families in programs and developing programs to enhance quality of life.

Job Related and Essential Qualifications

Knowledge of:

• Operation procedures of community and recreational facilities, or other comparable facilities
• General knowledge and background of community and recreation programs.
• Applicable safety precautions and procedures related to the program area(s) and facilities to which assigned.
• Principles of risk management related to the functions of the assigned facility.
• Safety principles and practices, including infant, child and adult cardiopulmonary resuscitation (CPR), AED, and basic first aid methods.
• Standard office practices and procedures, including the use of standard office equipment, basic record keeping, arithmetic, and Windows based computer systems related to the work.
• Pertinent administrative and departmental policies.
• Techniques of dealing with individuals of various ages and from various socio-economic groups and for effectively representing the City in contacts with users and the community.
• Techniques for providing a high level of customer service to public and City staff, in person and over the telephone.
• English usage, spelling, vocabulary, grammar and punctuation.
• Safe driving principles and practices.
• Safe work practices.

Other Knowledge When Assigned to a Recreational Facility with a Pool:

• Basic principles and techniques of lifeguarding, including rescuer methods as defined by the American Red Cross, National Pool and Waterpark Lifeguard Training Program (NPWLTP) or YMCA.
• Methods for keeping water and surrounding areas safer for public use; safe handling and use of chemicals.

Skill in:

• Working independently while supervising facilities and user groups.
• Learning, understanding and applying facility and park use policies and procedures.
• Providing courteous assistance to facility patrons and the public.
• Lifting and moving tables and chairs and arranging facilities for special events and/or meetings.
• Learning a basic computer system operation to enter and retrieve data for class registration and facility reservations.
• Using English effectively to communicate in person, over the telephone and in writing.
• Gathering information and composing a variety of articles, news releases, and related materials on a range of community issues.
• Researching and compiling data for special projects and various reports and assignments as required.
• Using tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
• Operating modern office equipment including computer equipment, software programs, and audio-visual equipment.
• Remaining flexible and adapting as job responsibilities change.
• Meeting the physical requirements necessary to safely and effectively perform the assigned duties.
• Understanding and carrying out oral and written instructions.
• Maintaining facilities and equipment in a clean, safe and secure manner.
• Handling medical emergencies and injuries in a calm and effective manner, including providing basic first aid and/or adult and child cardiopulmonary resuscitation.
• Operating a motor vehicle safely.

Other Skills When Assigned to a Recreational Facility with a Pool:

• Performing water chemistry tests.
• Using appropriate safety equipment when handling pool chemicals and equipment.

Experience and Training and License/Certificate

QUALIFICATIONS

Equivalent to the completion of twelfth (12th) grade and two (2) years of experience in community services, cultural arts, and/or facility operation and maintenance. Previous facility management/security experience preferred. Applicants must be 18 years or older at the time of appointment.

CERTIFICATES

The applicant must either possess the following valid certificates or have the ability to obtain, and maintain, them within three (3) months of hire:

• Basic Lifeguarding Certificate
• Standard First Aid Certificate
• American Red Cross or American Heart Association Automated External Defibrillator (AED) and Cardiopulmonary Resuscitation Certificate (CPR) for Infant, Child, and Adult

No benefits available for this position.

01

Your responses to the following supplemental questions and your ability to follow instructions will be a primary tool in the evaluation of your qualifications for this position and will be used in conjunction with your application to evaluate your experience, knowledge and skills. Do not refer to your application and/or resume when completing these questions. Do you understand and acknowledge these instructions?

• Yes
• No

02

This is not a retired annuitant position as defined by CalPERS. Appointment to this position may require reinstatement from CalPERS retirement. Are you a CalPERS retiree?

• Yes
• No

03

The first round of Zoom interviews is tentatively scheduled for the week of September 14, 2026. Only one date will be available for an applicant to attend. The City will not accommodate applicant scheduling requests for alternative dates and it is recommended that you plan your calendar accordingly. Further, if you are invited to an interview, you will receive an email from the City of Mission Viejo with instructions to self-schedule yourself for an interview time the week of September 14, 2026. Failure to self-schedule an interview on time and/or to show up for the interview on time is an automatic fail for this recruitment. Do you understand and acknowledge these instructions?

• Yes
• No

04

Recreation Centers are open Monday through Friday, 5:30 a.m. to 8:00 p.m.; Saturday from 7:00 a.m. to 7:00 p.m.; and Sunday from 7:00 a.m. to 5:00 p.m. Please list the days and hours you are available to be scheduled, as seen in the example below: Availability: Mon - Fri: 6am to 1pm; Sat and Sun: all day

05

Please briefly describe your experience in the following nine (9) areas. Be sure to include your years of experience and where this experience was obtained: a. Greeting and assisting customers; b. Performing general office duties such as data entry, copying, and filing; c. Using Microsoft Office software such as Outlook, Word, and Excel; d. Taking reservations for classes and/or programs; e. Opening, closing, and securing facilities; f. Setting-up and taking down of tables, chairs, and equipment for classes, activities, events, and/or meetings; g. Cash handling; h. Supervising the conduct and daily performance of lower-level staff and/or volunteers; and i. Explaining facility use policies and procedures to facility users.

06

Describe your experience dealing courteously and effectively with the public. Include your definition of Excellent Customer Service and provide a clear example of when you provided such service.

07

This position will be assigned to a City facility with a pool. An essential function of the position is to act as a lifeguard during pool hours to provide lifeguard breaks during opening and closing shifts. Do you have a Lifeguard Training or Basic Lifeguarding Certificate?

• Yes
• No

08

If no Lifeguard Training or Basic Lifeguarding Certificate, are you able to obtain one within the first three months of employment?

• Yes
• No

Required Question

Employer City of Mission Viejo

Address 200 Civic Center

Mission Viejo, California, 92691

Phone 949.470.3060

Website https://www.cityofmissionviejo.org