Community Service Worker 2 - Bilingual

Community Service Worker 2 - Bilingual

Salary

$26.03 - $34.82 Hourly

Location

Charnelton Place, OR

Job Type

Regular

Remote Employment

Flexible/Hybrid

Job Number

202600105

Department

Health & Human Services

Division

HHS HS Rent & Utility Assistance

Opening Date

05/28/2026

Closing Date

6/15/2026 11:59 PM Pacific

FLSA

Non-Exempt

• Description
• Benefits
• Questions

DESCRIPTION

About the Position

Lane Countys Health & Human Services Rent & Utility Assistance division is currently offering 2 opportunities for Bilingual Community Service Worker 2 positions. The Community Service Worker 2 will deliver Health Related Social Needs (HRSN) Housing and Outreach & Engagement services to eligible residents of Lane County. This program falls within the purview of Lane County's Rent and Utility Programs, within the Human Services Division. HRSN services are offered through Oregon's Medicaid 1115 Wavier. The Oregon Health Authority has determined that Oregon Health Plan (OHP) enrollees, who meet select social and clinical criteria, are entitled Housing and Tenancy supports.

Community Service Workers will reach out to referred members of the community to begin the process of qualifying for HRSN Housing services, screening for presumed eligibility, collecting eligibility documents and addressing immediate needs in the Outreach and Engagement service. Once approved by their OHP provider, the Community Service Worker will engage with clients to develop a housing stabilization plan, liaise with the applicants landlord, and screen for additional needs and supports. The goal of this program is to increase at-risk populations health outcomes by preventing the loss of housing through a combination of case management and financial assistance delivered by the Community Service Worker.

This position specifically requires proficiency to work across numerous computer databases and platforms. It requires attention to precise dating and coding conventions as well as time tracking. Accurate and punctual case notes, invoicing, and documentation uploads are also expected.

This position is eligible for hybrid or remote work. Success in this role is defined by the number of households stabilized and number of billable hours performed per day.

About the Division

The Human Services Division administers a range of programs that support people in Lane County communities - veterans, seniors, adults, children, youth and families - during challenges and transitions in their lives. The division helps address the root causes of poverty, hunger and homelessness through a range of prevention, intervention, stabilization and economic opportunity services.

Schedule: Monday - Friday; 8:00am - 5:00pm.

• This is an AFSCME represented position*

QUALIFICATIONS

Education:

• Equivalent to the completion of two years of college course work.

Experience:

• Two years of responsible community service experience;
• Or an equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.

Special Requirements:

• This position is subject to a full background check.
• Offers of employment are contingent upon consenting to and successfully passing a drug screening test.

Testing Requirements

• Successful hire will be contingent upon taking a bilingual test to demonstrate proficiency in both English & Spanish.

Preferred Qualifications

Skills in:

• Interpreting technical guidelines and communicating them simply.

• Working with the public and delivering a service or program.

• Conveying the purposes and services of a program to the user population.

• Managing unusual situations and identify those situations when a supervisor is needed.

• Navigating computer databases and composing standard notes.

• Communicating clearly and concisely, both orally and in writing.

• Identifying community resources and using them to better client outcomes.

• Examining systems, procedures, and personal beliefs through a Equity lens.

Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

COMMUNITY SERVICE WORKER 1 & 2

BILINGUAL "B"

Language - Spanish

DEFINITION:

To assist in providing bilingual communication with Limited English Proficient (LEP) persons. Individuals in these classifications do more than self-identify; they have successfully passed a test demonstrating proficiency in both English and the other language administered by the County. The need for the use of the second language in the performance of job duties in this classification has been identified.

EXAMPLES OF DUTIES:

In addition to the regular knowledge, skills, and abilities required of the employee's main classification, the bilingual duties of this adjunct classification may include, but are not limited to the following:

• Interpreting between English speakers and LEP persons.
• Orally translating documents
• Providing oral assistance
• Providing written assistance, including some written document translation

MINIMUM QUALIFICATIONS:

Knowledge of:

• Both languages, demonstrating the ability to convey information in both languages quickly and accurately.

Ability to:

• Communicate clearly and concisely.
• Maintain confidentiality of communications.

EXPERIENCE AND TRAINING:

• An equivalent combination of experience and training or demonstrated abilities qualifying the employee or applicant to perform the duties described herein. These skills and abilities may be acquired in various ways; i.e., education and/or bilingual or bicultural experiences.

CLASSIFICATION DETAILS

Community Service Worker 1 or 2 Bilingual Classification Details

SUPPLEMENTAL INFORMATION

Selection Process

Equal Employment Opportunity

Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

Strategic Plan

In alignment with Lane Countys Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.

The 2025 - 2027 Strategic Plan focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.

Veteran Preference Information

Trauma Informed Care Statement

Lane County Health & Human Services is committed to providing Trauma Informed Care. As an organization, we recognize that many of the people we serve have experienced trauma, either currently, recently or in their past. Our agency is dedicated to incorporating an understanding of trauma, both with our clients and with each other. Our employees receive ongoing training to develop or deepen their understanding of trauma and its impacts.

Careers with Lane County Offer Extraordinary Benefits

At Lane County, we value our employees and we show it with our extraordinary benefits. We know that you chose public service for more than a paycheck, and our outstanding benefits are designed to help you Live Well, Live Lane - throughout your career. Read on to learn what great benefits await you in a career with Lane County.

Introducing ALEX, Lane Countys benefit advisor! ALEX is an interactive tool that will help you understand the benefits being offered, out of pocket expenses and coverage available. You will need the Collective Bargaining Unit found in your job posting and when asked for your date of hire, please put in todays date.

• The below information describes typical benefits available for Regular Full-time Employees. Actual benefits received may differ by position, employment status (regular, temporary, or extra help) and/or bargaining group.

ALEX Benefit Advisor (click here)

Collective Bargaining Units:

Admin-Pro

AFSCME

AFSCME Nurses

AFSCME Physicians

FOPPO

LCPOA

Local 626

Prosecuting Attorneys

Benefits to keep you & your family well - Physically

Health insurance coverage becomes effective the first of the month following your first 30-days as an eligible employee.

Medical/Rx/Vision - Lane County offers medical, prescription and vision exam coverage for you and your eligible dependents. The plan options and costs per month for 2026 are outlined below:

If you enroll in the HDHP the County will contribute to your HSA:

For eligible members of unions LCPOA, 626, Admin Pro, and AFSCME Physicians $1,700 for individual coverage and $3,400 for family coverage.

For eligible members of unions AFSCME General, AFSCME Nurses, FOPPO, PAA, and non-represented employees $1,600 for individual coverage and $3,200 for family coverage. Those who complete the requirements to receive the Live Well Credit by November 30, 2026, will receive an additional contribution of $400 individual or $800 family, funded in 2027.

These amounts are prorated based on date of hire.

All eligible employees who complete a Health History Risk Assessment (HHRA), Biometric Screening, and Comprehensive Health Review (CHR) at the Live Well Center receive a $20 per month credit.

Wellness Clinic - The Live Well Center is for Lane County benefits-eligible employees, spouses and dependents (ages 2 and up) who are enrolled in the Lane County health plan. Marathon Health manages the Live Well Center and their clinical team provides confidential, affordable care for your acute and preventive healthcare needs. The Live Well Center also provides health coaching, chronic disease counseling, comprehensive primary care services, and much more.

Dental - Lane County provides dental coverage for employees and their eligible dependents.

Employee Assistance Program (EAP) - Lane County provides this counseling and concierge service to employees and members of their immediate households.

Fitness Center Membership - Lane County provides employees with a free membership to a local fitness center.

Benefits to keep you & your family well - Financially

Retirement - Lane County pays for and enrolls employees in the Oregon Public Service Retirement Plan (OPSRP) and the Individual Account Program (IAP) following six full months of employment.

Disability - Lane County provides Long-Term Disability coverage. Lane County complies with all State and Federal disability laws for employee, family, parental and pregnancy leaves regulations.

Time Management - Lane County provides employees with a generous bank of hours to be used for sick, vacation, family emergencies and personal days.

Holidays - Lane County provides 10 paid holidays per year:

New Years Day

Independence Day

Martin Luther King Jrs Birthday

Labor Day

Presidents Day

Veterans Day

Memorial Day

Thanksgiving Day

Juneteenth

Christmas Day

Life Insurance - Lane County pays for employee group term life insurance.

County-paid Training & Development to keep your career well

On-site Classes - Lane County offers a variety of on-site classes to develop employees soft and technical skills.

Online Training - Lane County offers a variety of online classes through LEAP to help employees continually improve their skills.

Conferences & Seminars - Lane County will consider reimbursement for employees to attend professional conferences, dependent upon budget, to encourage continuous learning and professional development.

Lane County offers these other valuable benefits

Deferred Compensation Retirement Savings - Employees may enroll in a deferred compensation program 457(b) to save for retirement.

Vision - Eligible employees may purchase supplemental vision insurance.

Supplemental Life Insurance - Employees may purchase supplemental life insurance for themselves and their dependents/spouse.

Aflac - Optional employee-paid voluntary group coverage is available through Aflac.

Group Discounts - Group discounts may include homeowners and auto insurance, pet health insurance, credit union membership.

Paid medical, dental and vision coverage for dependents is determined by labor agreement or APM, as applicable. Physicians should contact their supervisor for health plan options and rates. Please note that Temporary and Extra Help positions are not typically eligible for benefits. This is only brief summary of benefits available to eligible Lane County employees. In all cases, plan documents govern.

For additional information about these extraordinary benefits contact the Benefit Resource Center at 1-866-468-7272, or Lane County HR at (541) 682-3124.

01

IMPORTANT: Please ensure you have included all RELEVANT education, employment and experience in your application. To ensure compliance with Oregon Equal Pay laws, Human Resources will conduct a wage analysis based on the information you have provided in your application to determine the appropriate starting wage if you are selected.

• I acknowledge I have provided all relevant education and employment history.

02

Are you able to speak, read, and write in both English and Spanish?

• Yes
• No

03

Are you a current PERS retiree?

• Yes
• No

04

What is your highest level of education?

• High School diploma or equivalent to completion of twelfth grade.
• Associates degree.
• Two-years of technical certificate or coursework.
• Bachelors degree.
• Masters or higher degree.

05

How many years of responsible community service experience do you have?

• No experiences or less than 1 year.
• At lease 1 year, less than 2 years.
• At least 2 years, less than 3 years.
• At least 3 years, less than 4 years.
• At least 4 or more years.

06

Describe your experience delivering social services to diverse populations? Please highlight any experience navigating medical, social service, or housing programs. (45 points)

07

Describe your experience using computer software and databases. Where are your strengths and weaknesses? (25 points)

08

Describe your experience working with people whose cultural background is different than your own. (30 points)

Required Question

Employer Lane County

Department Health & Human Services Address 151 W 7th Ave.

(Charnelton Building)

Eugene, 97401

Website https://www.lanecounty.org/