Community Service Officer II (Phoenix, AZ) (Multiple Positions)

Duties and Responsibilities:

• Patrols campus on foot, bicycle or marked vehicle checking for fires, vandalism, suspicious activity or persons, and safety/fire hazards. Situations requiring additional assistance will be referred to police. Monitors camera footage for criminal activity and reports findings to police.
• Responds to emergency calls for service such as blue light phones, medical injuries and emergencies, minor theft reports, fires, and criminal damage.
• Completes police reports on minor incidents that do not involve felony investigations, including stolen property, found property, lost property, and criminal damage.
• Activity is driven by the occurrences during the designated shift. Any pertinent information will be shared via pass along briefing/email with other shifts.
• Greets, welcomes, and provides exceptional customer service to all.
• Provides directions and other general informational needs.
• Performs door assists and other security related escorts on campus.
• Assists with special events.
• Locks and unlocks doors upon request and according to schedules provide by Room and Course.
• Maintains secure storage of evidence and found property per department policy.
• Performs safety inspections at designated intervals and submit work orders for repair/replacement as needed.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively in both oral and written form.
• Skill in observing situations and detail oriented.
• Skill in talking to others to convey information effectively.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to exercise sound judgment in making critical decisions.
• Ability to process and handle confidential information with discretion.
• Ability to work rotating shifts/days off and work holidays.