Community Service Officer

Community Service Officer

Salary

$47,403.00 - $59,259.00 Annually

Location

City of Casselberry, FL

Job Type

Full-time

Job Number

7212026

Department

Police

Opening Date

10/22/2026

Closing Date

Continuous

• Description
• Benefits
• Questions

General Description

The Community Service Officer is responsible to perform a wide variety of specialized and technical non-sworn law enforcement duties in support of the sworn police officers of the City of Casselberry. This position is responsible for but not limited to; areas of patrol, property and evidence, traffic accident investigations, parking violations, and police incident reports not requiring emergency police response. The Community Service Officer performs work independently within established policies and procedures.

ATTENTION ONLINE APPLICANTS: Education and Work History sections of online application must be complete. Include all employment since high school or ten years whichever is less. You may attach a resume to the online application, but the application must be detailed and complete. Incomplete applications will be screened as not qualified.

Examples of Essential Functions

• Performs non-hazardous and non-emergency public safety response calls. (65%)

• Responds to non-hazardous and non-emergency calls for service in-lieu of a Police Officer; responds to calls including traffic collisions; interview complainants; prepare necessary criminal and non-criminal police reports including traffic, grand/ petit theft, ID theft, stolen/recovered vehicles, fraud, lost/stolen property, found property, vandalism/graffiti, and burglary reports.

• Conducts follow-up investigations of crimes; interviews victims and witnesses; develops leads; searches crime scenes, preserves and collects evidence.

• Identifies, documents, preserves, and collects evidence at crime scenes including from general crimes investigated within the scope of own investigation as well as at major crime scenes in support of other personnel; perform latent print discovery collection.

• Writes reports in reference to investigations; completes evidence vouchers for evidence and property collected, submits evidence or property into evidence.

• Prepares cases for trial and testifies in court proceedings.

• Compiles information regarding crimes and other related activities.

• Responds timely to customer requests and inquiries.

• Facilitates the collection and submission of citizen fingerprints for background checks, name changes, etc.

• Provides phone operator services.

• Performs support duties for sworn personnel. (20%)

• Assists with showing photo lineup packets to victims and witnesses, when requested.

• Prepares and maintains a wide variety of reports and records.

• Generates and distributes victim correspondence letters regarding case status.

• Responsible to stock required forms in the office for sworn and civilian officers' use.

• Secures and maintains evidence and associated monitoring and records keeping.

• Performs general and traffic control. (10%)

• Provides traffic control including potentially hazardous situations, traffic accidents, crime scenes, fires, funerals, special events and during power outages and weather related incidents.

• Assists school crossing guards with traffic control on designated day(s).

• Assists with traffic flow following traffic accidents in the event of a roadway obstruction.

• Patrols communities and business parking lots.

• Additional Duties and Responsibilities (5%)

• Performs all duties and responsibilities in a manner consistent with the core values of the City, and consistent with City and Department policies.

• Follows safe working practices and has a working knowledge of safety practices and procedures.

• Undertakes community oriented police work and assists citizens with such matters as crime prevention, traffic safety, traffic direction, etc.

• Completes required or assigned training timely and applies acquired knowledge and/or skills.

• Adheres to laws, regulations and policies of the City and of the assigned Department. Follows instructions provided by the supervisor, Department Director or their designee.

• Participates in department meetings, staff meetings and other related activities.

• Maintains, preserves, retains and disposes of public records pursuant to FS Chapter 119.

• Emergency Management Role

• Participates as a member of the City staff as required to take action in the event of an emergency.

• Acts in the assigned role to support the City in disaster preparation and/or disaster recovery efforts as described in the City of Casselberry Management Plan, assigned by supervisor or designee.

(These essential and additional job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related marginal duties as assigned.)

Typical Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made when requested, to enable individuals with disabilities to perform the essential functions.

• Education and Training: A High School Diploma or GED is required. Associates degree (AA/AS) from an accredited college or university in criminal justice or related field is preferred.
• Experience: A minimum of up to one (1) year experience in law enforcement, criminal justice or related field is preferred. A comparable combination of education and experience may be considered.
• Certificates, Licenses and/or Registrations Required: Must possess and maintain a valid Florida Driver's license. A Motor Vehicle Record (MVR) check will be made to determine acceptance of past driving record.

D. Security Clearance: Florida Department of Law Enforcement level background clearance.

E. Knowledge, Skills and Abilities:

• Knowledge (basic to intermediate level) of law enforcement theory, principles, and practices and their application to a wide variety of services and programs.
• Knowledge (basic to intermediate level) of standard law enforcement information, communications, and record keeping terminology.
• Knowledge (basic to intermediate level) of principles and techniques of traffic control.
• Knowledge (basic to intermediate level) of principles, practices, and safe work methods used in collecting, processing, logging, storing, and safeguarding evidence, property, and materials including hazardous materials.
• Knowledge (basic to intermediate level) of pertinent federal, state, and local laws, codes, and regulations and department rules, policies and procedures.
• Ability to operate a motor vehicle.
• Ability to conduct effective interviews with victims and witnesses to extract pertinent information.
• Ability (intermediate to advanced level) of Microsoft Office Suite, e.g. Outlook, Work, Excel, and other related programs.
• Ability to learn methods and techniques related to basic police functions including those used in patrol, property and evidence, training, and related functions and programs.
• Ability to understand, interpret and apply pertinent state and local codes, laws, and regulations including and municipal codes.
• Ability to support the Mission of the City of Casselberry: Committed to protect and enhance the quality of life within its community.
• Ability to support the Core Values of the City of Casselberry.
• Ability to support the Vision of the City of Casselberry: A vibrant, affordable, diverse, and progressive community where citizens feel safe, enjoy their neighborhoods, and access their city government.

Supplemental Information

APPLICATION PROCESS:

• Applicants MUST complete the Online Application and the Supplement Questions by theclosing date.
• The Recruitment Section will review your Online Application and the Supplement Questions. If you do not meet the minimum standards, you will be notified. If you do meet the minimum standards, you will be notified and an Application Packet will be E-mailed to you. If you do not have an E-mail account, the packet can be picked up from the Casselberry Police Department or it can be mailed to you.
• The Application Packet must be completed either in Adobe and printed OR printed and typed. Handwritten documents WILL NOT be accepted. The Application Packet must be complete with all required documents attached, signed, notarized (where applicable) and returned to the Casselberry Police Department by the deadline.
• Once your Application Packet is received, a preliminary background investigation will be done. If you are not selected to continue with the hiring process, you will be notified. If you are selected, you will be notified and invited to attend an Oral Board Interview where you will also complete a Writing Sample and be fingerprinted. NOTE: Applicants do not require ANY law enforcement experience to complete the Writing Sample.
• The Oral Board Interview and Writing Sample will be conducted in the Casselberry Police Department multi-purpose. You will notified of your appointment date and time.
• The Recruitment Section will compile all applicants files and review them with the command staff. The command staff will select applicants that are going to be sent for a background review, held for further consideration or removed from the process. All applicants will be notified of their status.
• The full background process will be handled by the Casselberry Investigations Section. This process will include, but not limited to a voice stress examination; a fingerprint comparison; and a review of the history concerning your employment, driving, credit, criminal history and drug usage. Dates and times associated with this process is at the discretion of the background investigator. After the completion of the Background Check, all applicants will be notified of their status. Applicants with acceptable backgrounds will advance to the Chiefs Interview.
• The Chiefs Interview will be conducted at the discretion of the Chief of Police. The departments Administrative Coordinator will contact the applicant to schedule the interview. The Chief of Police will select applicants that are going to be recommended for Conditional Employment Offers, held for further consideration or removed from the process. All applicants will be notified of their status by mail. Applicants that are being recommended for Conditional Employment Offers will advance to the City Managers Review.
• The City Manager will review the application package and either approve or deny the Conditional Employment Offer. Applicants that are denied will be notified. Applicants that are approved will be advanced to the final stage.
• The final stage consists of a medical physical and drug screen of the applicant. Applicants that fail any part of this stage will be removed from employment consideration. Applicants that pass all parts of this stage will be authorized fora full time position with the Casselberry Police Department. The Support Services Sergeant will coordinate a starting date with the new Community Service Officer.

The City of Casselberry offers a competitive salary and a comprehensive benefits package.

Medical Insurance: The City of Casselberry contributes significantly toward employee health insurance premiums. Dependent coverage is available at an additional cost, with a portion covered by the City. Employees who meet certain wellness criteria, including non-tobacco use and biometric screenings, may qualify for health insurance discounts.

Dental Insurance: We offer both DHMO and PPO dental plans.

Vision Insurance: Vision coverage is available through an optional plan.

Voluntary Benefits: Optional group discount plans are available for:

• Short-term disability (STD)
• Accident/critical illness, and cancer insurance
• LegalShield services

Benefits paid for by the city:

• Voluntary life insurance with accidental death and dismemberment (ADD)
• Paid long-term disability is provided after one year of employment.

Retirement:

• 401a Plan: The City contributes 10% of an employee's salary.
• 457 Deferred Compensation Plan: The City matches 100% of an employee's voluntary contribution, up to 4% of their annual salary.
• Roth

Paid Time Off:

• 11 paid holidays per year (10 hours per day)
• Paid annual leave and sick leave
• Paid bereavement leave, jury duty leave, and military leave

Education & Professional Development:

• Education reimbursement after one year of employment
• Tuition reimbursement up to $2,400 annually
• Certification incentives

Additional Benefits:

• Employee recognition and appreciation programs
• Professional development opportunities
• Probationary increases
• 2% residency incentive pay for Casselberry residents
• Wellness Health Incentive Program

The City of Casselberry is an equal opportunity employer, a veteran preference provider, and a drug-free workplace.

01

Describe any experience you have working with the public:

02

Do you have experience using public safety databases or operational systems? If so, which ones have you used, and how were they part of your daily responsibilities?

03

In your previous roles, have you written reports or completed official documentation?

04

Are you available to work varied shifts, including weekends, evenings, and holidays?

• Yes
• No

Required Question

Employer City of Casselberry

Address 95 Triplet Lake Drive

Casselberry, Florida, 32707

Phone (407) 262-7700

Website http://www.casselberry.org