Community Service Officer

Community Service Officer

Salary

$51,459.20 - $69,472.00 Annually

Location

Casper Police Department - Casper, WY

Job Type

Full-Time

Job Number

1042-10

Department

Casper Police Department

Division

Community Service Officers (713)

Opening Date

10/13/2026

Closing Date

10/25/2026 11:59 PM Mountain

• Description
• Benefits
• Questions

Class Summary

Assigned to: Casper Police Department

Make a Difference in Your Community-Every Day!

The City of Casper is seeking a dependable, service-oriented professional to join the Casper Police Department as a Community Services Officer!

This position plays an important role in supporting public safety, assisting law enforcement personnel, and helping maintain a safe and welcoming community. From responding to citizen concerns and enforcing parking regulations to assisting with community events, youll have the opportunity to make a meaningful impact while working alongside a dedicated public safety team.

What Youll Do

As a Community Services Officer, youll support the Casper Police Department through a variety of field, administrative, and community service responsibilities, including:

• Serve the Community: Respond to citizen inquiries, complaints, and requests for assistance with professionalism and courtesy.
• Support Public Safety: Assist patrol officers with non-emergency incidents, traffic accidents, safety hazards, and other assigned activities.
• Enforce City Regulations: Monitor and enforce parking ordinances, address abandoned vehicles, and assist with local code compliance.
• Provide Essential Services: Conduct vehicle identification number (VIN) checks, take fingerprints, serve witness subpoenas, and complete assigned reports.
• Document Incidents: Gather information, prepare accurate reports, and maintain records related to citizen complaints, property incidents, and other activities.
• Participate in Community Events: Provide assistance with community outreach activities, special events, fundraisers, funerals, and public escorts.
• Assist with Legal Proceedings: Prepare documentation and provide testimony in court when necessary.

Incumbents are responsible for enforcing parking regulations and providing administrative or clerical assistance.

REPORTING STRUCTURE:

Receives general supervision from higher-level supervisory and management staff.

Typical Class Essential Duties

1. Answers requests for law enforcement services via telephone and personal contact at the Police Department.

2. Performs specialized activities in an assigned area of responsibility including enforcing parking ordinances, tagging and towing abandoned vehicles, serving witness subpoenas, performing vehicle identification number (VIN) checks, and taking fingerprints.

3. Assists patrol officers by responding to citizen complaints and completes reports for burglary, found property, and accident reports.

4. Assists patrol officers with critical incidents, accidents, and other safety hazards.

5. Prepares reports for prosecutions, gives evidence, and provides testimony in court as necessary.

6. Assists the public with escorts for community outreach, fundraisers, funerals, and special events.

7. Documents reports from citizens regarding incidents; collects and verifies information.

8. Maintains records of activities, compiles data, and prepares reports.

9. Investigates compliance with local and state codes and ordiances related to zoning, building and other quality of life issues, and provides information to the public.

10. Represents the City of Casper by responding to the public, citizens, its employees, and others promptly, professionally, and courteously while maintaining a positive customer service demeanor.

11.Performs other duties of a similar nature or level.

Knowledge (position requirements at entry):

Knowledge of:

• Customer service principles.
• Recordkeeping principles.
• Computers and related software applications.
• Proper English, including spelling, punctuation, and grammar.
• Modern office equipment and practices.

Abilities (position requirements at entry):

Ability to:

• Work a variety of shifts including weekends, nights, and holidays.
• Testify in court.
• Routinely demonstrate the City of Casper core values.
• Learn local geography including street names, numbering systems, directional orientation, and major landmarks.
• Learn trends of assigned enforcement area.
• Act quickly and calmly in emergencies and stressful situations.
• Prepare and maintain accurate records and reports.
• Enforce parking and traffic regulations in a firm but tactful manner.
• Work independently in the absence of supervision.
• Understand and follow oral and written instructions.
• Perform general clerical tasks.
• Learn, interpret, and apply Federal, State, City, and department laws, policies, and procedures.
• Operate a variety of modern office equipment and tools.
• Maintain a neat and professional appearance.
• Communicate effectively verbally and in writing.
• Follow written and verbal instructions and direction.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Follow all City safety rules and procedures and immediately respond to/investigate observations or employee reports of accidents/incidents or unsafe conditions.

Skills (position requirements at entry):

Skill in:

• Providing customer services.
• Preparing and maintaining records, reports, logs, and files.
• Making appropriate judgments based on available information.
• Operating in a courteous, knowledgeable and tactful manner with customers, staff and the general public.
• Oral and written communication, sufficient to exchange or convey effective information and to receive work direction.
• Operating modern office equipment, software and operating systems/applications.

Training, Experience & Certifications

EDUCATION AND EXPERIENCE

• High school diploma or equivalent (G.E.D.) required.
• Must be at least 18 years of age.
• Minimum of 6 months experience performing clerical or law enforcement work.

LICENSING REQUIREMENTS

• Possession of a valid Wyoming Driver's License preferred.

Supplemental Information & Physical Requirements

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Women, minorities, and individuals with disabilities are encouraged to apply.

Employment with the City of Casper is contingent upon a successful background screen and pre-employment drug test. Applicants who have failed a pre-employment screen or have been terminated from the City of Casper are ineligible for employment consideration for 12 months. You will become eligible for consideration 12 months from the date of your incident (pre-employment screen or termination).

The City of Casper utilizes direct deposit for payroll purposes.

Driving records are required for all new employees regardless of the positions driving requirements. If the employee has not held a Wyoming drivers license for the last three years, the employee must provide at their own initiation and expense a driving record from their previous state(s) of residence.

Physical and Environmental Conditions :

City of Casper employees in data creation and modification, security sensitive or safety and protective positions are subject to pre-employment drug testing. Some employees may be subject to random drug testing if their responsibilities include:

• Emergency response/rescue
• Handling or working with hazardous materials, including chemicals as well as solid and liquid waste
• Operating or maintaining water and wastewater systems
• Writing or modifying code, maintaining or modifying City data systems including work on networks, servers, and communication systems
• CDL operations and driving
• Operating power-driven machinery or equipment
• Creating or modifying health, financial, security and or risk documents or assessments
• Working with or directing minors

Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing, and repetitive motions.

Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects, including the human body. If the use of arm and /or leg controls requires exertion of forces great than that for Sedentary Work, and the worker sits most of the time, the job is rated for light work.

Incumbents in this position work indoors and outdoors, regardless of weather conditions. Incumbents in this position work indoors in an office environment and are subject to the common noises associated with office work including telephones, copiers, and printers. The position requires frequent sitting and typing.

Incumbents may be subjected to exposure and risk in working with hostile, resistant, and unstable persons. The nature of duties involves constant mental and visual attention, and potential personal danger. Incumbents in this position will be in situations where they may experience critical/traumatic events and need to have the ability to quickly move between work spaces and/or facilities.

Working at the City of Casper

The City of Casper offers a variety of benefits to qualifying full-time employees. For more information on any of our benefits, please call Human Resources at (307) 235-8344.

For full-time positions:

Benefit Programs: Look at these amazing benefits:

• State of Wyoming - CIGNA Health

• Delta Dental

• VSP Vision

• Medical Reimbursement Account, Flexible Spending

• MASA Supplementary Ambulance Care

• Voya Supplementary Hospital, Accident, and Critical Illness Plans

• Short-term and Long-term Disability Options

• Life Insurance

• 457/IRA Retirement Options

• Employees Family Assistance Program (EFAP) Free Counseling Services

• Pet Insurance

• Legal Shield/ID Shield

• Eleven (11) Paid Holidays Annually

• Wyoming Retirement System - Retirement Income for life. Employer match exceeds employee contribution.

• Public Employee Pension Plan:

• Employer 9.6210% Employee 9.4990%

• Law Enforcement Pension Plan

• Employer 18.10% Employee 4.50%

• Paid Fire B Pension Plan

• Employer 17.80% Employee 9.45%

Paid Time Off (PTO): The City of Casper (City) recognizes that a period of leisure, or recreation, away from the job is beneficial. A new full-time employee will receive an advance of 80 PTO hours on their start date. Each general and sworn Police Officer full-time employee's PTO accrual is limited to a total of 720 hours.

• Accruals
• General Employees - 7.69 bi-weekly hourly accrual (through year 4, then increases incrementally)
• Sworn Police Employees - 9.23 bi-weekly hourly accrual (through year 4, then increases incrementally)

Sworn Fire Employees: Vacation and disability accruals are listed in the Collective Bargaining Agreement.

Fitness incentive time off program: Opportunity to earn additional paid time off by participating in the Police Department fitness testing program.

Tuition Reimbursement: Reimbursement % is based on grade level received. Includes books and some fees.

Public Service Loan Forgiveness (PSLF): The City of Casper may qualify you to receive student loan forgiveness under the Public Service Loan Forgiveness. Visit https://studentaid.gov/pslf/ to learn more and understand whether you may be eligible.

CredibleMind: Mental health and wellness resources at healthynatrona.crediblemind.com. This robust platform offers:

Assessment Tools

• 21 different mental health assessments to help you understand your wellness needs

Extensive Resource Library

• Over 100 mental health and well-being topics
• Articles, podcasts, insights, tips, facts, videos, apps, books, and current news
• Interactive Learning Lab with wellness series and practices
• Community resources and online courses

Employee Assistance Program: Free counseling available to employees and their immediate family members.

Ergonomic Assessments: Review of your workstation and recommendations made by our Risk Management team to ensure a safe and comfortable work environment.

Additional Benefits and Annual Fun Events:

Service Awards Luncheon - To recognize and celebrate years of service, employees who reach a 5-year milestone with the City are invited to an annual luncheon. This event includes catered food, awards, and great door prizes.

Annual Employee Golf Tournament- Swing into Fun: Join us for our annual employee golf tournament. This event is typically in late Summer at our Municipal Golf Course and offers food and door prizes. Open to current employees, retirees, and family members.

Employee Holiday Breakfast- Indulge in a delicious hearty breakfast and enjoy the company of the great employees at the City of Casper. We invite all employees to kick off the holiday season with our Annual Holiday Breakfast.

Chili Skate Night- Lace up your skates! Get ready to glide and slide at our Employee Chili Skate Night at the Casper Ice Arena. Employees and their families are invited to join us for an evening of icy fun and delicious chili.

Wellness Programs - Drawings for cash prizes for participants. Free access to the Casper Recreation Center for qualifying employees.

Leadership and Employee Development - We believe in nurturing talent, empowering individuals, and cultivating a culture of growth and success. Human Resources provides employee training and mentoring opportunities to foster leadership and employee development within our organization.

01

This position is deemed as hazardous by the U.S. Department of Employment. Are you currently 18 years of age or older?

• Yes
• No

02

Which of the following best describes your level of education?

• Some High School
• High School Diploma or G.E.D.
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctoral Degree

03

How many years of experience do you have in clerical or law enforcement?

• None
• Less than 6 months
• 6 months to less than 1 year
• 1 year to less than 2 years
• 2 years to less then 3 years
• 3 years to less then 4 years
• 4 years to less then 5 years
• 5 years to less then 6 years
• More than 6 years

04

Please describe (in detail) your experience and where you obtained the experience.

05

When was the last time you used any illegal drugs (including marijuana or abused prescription drugs)?

• 6 months to less than 1 year ago
• 1 year to less than 2 years ago
• 2 years to less than 3 years ago
• 3 years to less than 4 years ago
• 4 or more years ago
• I have never used any illegal drug or abused prescription drugs

06

Do you have a valid Wyoming Drivers License?

• Yes, I possess a valid Wyoming Drivers License.
• No, but I have the ability to obtain this license within 12 months of hire.
• No. I do not have this license nor will I be able to obtain within 12 months of hire.

Required Question

Employer City of Casper

Address 200 N David St.

Human Resources

Casper, Wyoming, 82601

Phone (307)235-8344

(307)235-8421

Website http://www.casperwy.gov