Community Relationship Manager

Dogtopia, the industry leader in dog daycare, boarding, and spa services, has an immediate opening for an energetic, organized, business‑minded General Manager. The role requires a management and operations background to train, lead, and deliver top customer service while ensuring a safe and welcoming environment for the dogs in our care.BenefitsBring your dog to work dayEducation in basic dog obedience and trainingDynamic team culture across more than 60 locationsAdditional certification program trainingCompetitive bonuses with scheduling flexibilityLearning opportunities in sales, customer service, and teamworkResponsibilitiesConvert lead calls into Meet & Greets and schedule tours and follow‑up calls.Deliver written performance reviews and recognize employees when due.Communicate Dogtopia‑isms to pet parents and staff, ensuring adherence to company values.Enter and review completed registration forms for accuracy.Assist in creating staff schedules, monitor daily schedules, and maintain optimal staffing levels.Handle employee callouts and support staff development.Coach team members on safety standards, loyalty, service excellence, and team culture.Practice the 3 Ss—smile, story, satisfaction—across all customer interactions.Improve Meet & Greet scripts and conduct walk‑in and scheduled tours of the facility.Complete new client forms, be knowledgeable on pricing and services.Respond to web inquiries within one business day; address all questions, concerns, and complaints promptly.Assist with customer check‑in and check‑out, as well as appointment setups.Pursue and maintain high customer review ratings.Foster a positive, team‑oriented culture, motivating and coaching staff to achieve results.Support overall daily operations, ensuring compliance with safety and service standards.QualificationsMust love dogs.Sales and customer service experience.Ability to work flexible hours.Ability to collaborate in a fast‑paced, fun environment.Strong customer service skills.Works within a structure while thinking and acting flexibly when needed.Proactive, results‑focused, self‑started, anticipatory.Quick thinker.Emotionally intelligent.“Just do it” focus.Fun‑loving, rapport builder, active listener.Location: Dogtopia of Sacramento – Nimbus Winery#J-18808-Ljbffr