Community Relations Sales Assistant

ABOUT THE ROLE

At Belmont Village Senior Living you'll find a unique balance of innovative, research-based programming with best-in-class care and resident-centered living. Offering Independent Living, Assisted Living and award-winning Memory Care, we offer a vibrant and intellectually rich community where seniors can thrive as they age, actively shaped by employees, residents and neighbors.

As a Community Relations Sales Assistant with Belmont Village Senior Living, you will provide the Community Relations Sales team with administrative support including electronic data entry, preparing resident files, and general sales support including tours, phone inquiries, and follow up calls. The Sales Assistant also serves as a Move-In Coordinator working closely with future residents and their families on the logistics of the move to Belmont Village. The ideal candidate is reliable, takes pride in their work, and demonstrates empathy. They excel in a fast-paced, physically active position, collaborate effectively, and embrace a growth mindset, prioritizing exceptional hospitality and helping seniors to thrive as they age.

YOUR TYPICAL RESPONSIBILITIES

• Manage resident files, maintain apartment inventory and readiness lists, and provide data entry and organizational support for systems and special events
• Coordinate move-in logistics with future residents and their families, ensure room readiness, and address any delays or challenges with the appropriate stakeholders
• Welcome and assist with orienting new residents and their families providing follow-up to ensure a smooth move-in process and transition
• Work collaboratively with various departments and team members to coordinate pre and post move-in needs to ensure a smooth move-in process
• Conduct prospect follow-up phone calls, support special events, and provide backup to the Community Relations team for prospect community tours as needed
• Make hospitality, customer service, and resident satisfaction your top priorities in every interaction

QUALIFICATIONS

• High School diploma or equivalent
• Minimum of 2 years administrative experience
• Demonstrated professional telephone etiquette
• Professional, pleasant and team oriented attitude
• Proven organization, time management and attention to detail
• Must be able to communicate clearly in verbal and written English
• Ability to work the defined schedule for this position which may include weekends
• Demonstrated proficiency with workplace technology and software including MS Office suite
• Consistent and reliable attendance is essential for all Belmont Village employees to ensure the successful operation of the community

Please note that the above Responsibilities and Qualifications provide a general overview of the primary duties for this role and the basic qualifications. This is not intended to be a comprehensive list of all responsibilities, duties and skills required.

BELMONT VILLAGE PERKS

• Career Growth and Training programs led by Belmont Village subject matter experts
• BV Cares direct employee support program for severe and unexpected hardships
• Exclusive discounts and offers from leading retailers and brands
• Complimentary unlimited continuing education courses
• Celebration of Employee Milestones and Achievements
• Referral bonus opportunities

ABOUT THE COMPANY

Belmont Village Senior Living owns, manages, and operates luxury senior living communities across the United States and in Mexico City, Mexico. Our diverse teams are composed of servant leaders who thrive in hands-on, fast-paced, and physically active roles. Our most successful team members are deeply committed to serving seniors and align closely with our core values: Trust, Respect, Teamwork, Dignity, Integrity, Ownership, and Learning. With a strong strategic development plan in place, Belmont Village is proud to provide a wide range of opportunities for internal growth and career advancement.

BENEFITS AVAILABLE

Belmont Village Senior Living offers full-time employees medical, dental, vision, mental health, and prescription benefits along with Paid Time Off, 401(k) savings with employer match, short-term disability, long-term disability, and life insurance.

EOE

Belmont Village Senior Living is proud to be an Equal Opportunity Employer.