Community Relations Coordinator

Community Relations Coordinator

Salary

$67,757.05 - $86,864.54 Annually

Location

City Hall, Boca Raton, FL

Job Type

Full-Time

Job Number

04764

Department

City Manager - Admin, IT, MS

Division

Communications 04/02401

Opening Date

09/10/2026

Closing Date

9/24/2026 11:59 PM Eastern

FLSA

Exempt

Bargaining Unit

X

• Description
• Benefits
• Questions

Build Your Future with the City of Boca Raton!

At the City of Boca Raton, a career in public service is more than a job - it's your chance to make a meaningful impact in a vibrant and sustainable coastal community. Driven by our core values of Fairness, Integrity, Respect, Service, and Trust, we are committed to fostering a workplace where employees feel appreciated, inspired, and supported.

Why Boca Raton?

As the second largest city in Palm Beach County, the City of Boca Raton offers robust benefits to their employees:

• Health Insurance Benefits: No-cost employee Medical, Dental & Vision plans
• Generous Paid Time Off: 12 paid holidays + vacation, sick, and 3 floating holidays
• Continuous Service Benefit: Paid out annually after 5 years of service
• Work-Life Balance: Flexible work schedule
• Retirement Plans: Two pension/retirement options to choose from

Whether youre starting out or looking to take your public service career to the next level, the City of Boca Raton offers the tools, resources, and culture to help you succeed.

Apply now and join the city that's building careers and shaping a stronger tomorrow!

General Statement of Job:

The Community Relations Coordinator supports the City of Boca Raton's Public Affairs Division by assisting with community engagement, public relations, outreach, internal communications, and public information efforts on behalf of the City.

Under the direction of the Community Relations Manager, this position helps coordinate outreach initiatives, public meetings, community events, stakeholder communications, and special projects that strengthen communication between the City, residents, businesses, community organizations, and other key audiences.

The Community Relations Coordinator assists with preparing public information materials, supporting media relations, coordinating event-related communications, monitoring community feedback, and helping ensure City messaging is accurate, timely, accessible, and consistent. This position requires strong writing, organizational, interpersonal, and customer service skills, as well as the ability to manage multiple assignments in a fast-paced municipal environment.

Work is performed under general supervision, with some independent judgment and initiative required to carry out assignments and support Division priorities. This position reports to the Community Relations Manager and works closely with other team members in the Public Affairs Division, City departments, community partners, and the public.

Under the supervision of the Community Relations Manager, this position is eligible for a hybrid remote work schedule.

Essential Functions

• Supports the Community Relations Manager with community engagement initiatives, public relations efforts, outreach strategies, internal communications, and special projects.
• Assists with planning, coordinating, and staffing public meetings, town halls, community forums, stakeholder briefings, outreach events, and City programs.
• Helps coordinate communication and outreach efforts with residents, businesses, neighborhood groups, civic organizations, community partners, City departments, and other stakeholders.
• Prepares, edits, and distributes public information materials, including press releases, talking points, newsletters, website content, social media content, presentations, correspondence, reports, and other written communications.
• Assists with media relations by helping gather information, prepare responses, coordinate interview logistics, draft statements, and support the release of accurate and timely information.
• Supports the development and implementation of communication plans for City initiatives, programs, services, events, campaigns, capital projects, public meetings, and community issues.
• Assists with event-related communications, including promotional materials, public notices, scripts, signage, digital content, event logistics, and follow-up communications.
• Monitors community feedback, media coverage, public sentiment, resident inquiries, and communication trends to support messaging, outreach strategies, and reporting.
• Responds to or routes public inquiries related to City programs, services, events, and initiatives in a professional, accurate, and timely manner.
• Helps maintain contact lists, outreach databases, project trackers, calendars, files, reports, and other records related to community relations activities.
• Coordinates with City departments to gather information, clarify details, and support consistent public-facing communications.
• Assists with emergency and crisis communications, including the preparation and distribution of timely public information, as assigned.
• Supports budget, purchasing, vendor coordination, contracts, invoices, and project tracking related to assigned community relations activities.
• Represents the Communications and Marketing Division at meetings, events, and outreach activities as assigned.
• Serves as staff support for assigned committees, subcommittees, community groups, or special initiatives, including the Youth Subcommittee, as directed.
• Performs related duties as assigned.

Knowledge, Skills and Abilities

Knowledge of:

• Principles, practices, and procedures of public information, community relations, public relations, marketing, communications, and community engagement.
• Local government organization, programs, services, procedures, and public sector communication practices.
• Public records requirements, including Freedom of Information Act/public records requests, recordkeeping standards, and the proper handling of public information.
• Communication trends, platforms, audiences, content standards, and best practices for digital, media, newsletter, and resident-facing communications.
• Writing standards for clear, accurate, accessible, and professional public information materials.

Skilled in:

• The use of computers and software applications to a high degree of proficiency - including Microsoft Office 365 and project management systems
• Communication; expressing ideas effectively, in conversation and in writing. Demonstrate an excellent command of grammar
• Managing multiple assignments, deadlines, and priorities while maintaining attention to detail.
• Maintain administrative and fiscal records, prepare reports, and collect, interpret, and report statistics relating to regular performance metrics regarding campaign results, audience engagement, platform subscription or distribution reach, as well as volume of work queue for internal clients

Ability to:

• Establish and maintain effective and positive working relationships with co-workers, city officials, consultants, civic and business leaders, and the general public.
• Serve the public and interact with fellow employees with honesty, integrity, and respect in line with the City's values.
• On occasion, work a flexible work schedule that includes weekdays, weekends, and evenings as needed.
• Manage multiple projects, deadlines, and responsibilities. Able to multitask and adapt as needed to shifting priorities while maintaining a high degree of attention to detail.
• Write, edit, and proofread for accuracy; develop content which conveys appropriate tone aligned with messaging and communication objectives.
• Use discretion and judgment and follow established guidelines in the distribution or disclosure of confidential information.

Minimum and Preferred Qualifications

• Bachelor's degree from an accredited college or university with major coursework in marketing, communications, public relations, or advertising.
• Three (3) years of progressively responsible, relevant professional-level experience.
• Possession of a valid State of Florida Class "E" driver's license.
• Possession of or ability to obtain certification from FEMA as a Beginner Public Information Officer within the first year of employment.

PREFERRED QUALIFICATIONS:

• Previous experience within the public sector and/or large-scale organizations
• Previous experience in crisis or emergency communications.
• FEMA Beginner Public Information Officer certification already obtained at time of hire.

Additional experience is accepted as a minimum requirement in lieu of the postsecondary degree on the following basis: an additional four (4) years in lieu of a bachelor's degree, and an additional two (2) years in lieu of an associate degree.

POST OFFER PRE-EMPLOYMENT SCREENING REQUIREMENTS:

Final offer and employment are contingent upon successful completion of the following post-offer, pre-employment screening items:

• Criminal Background Check
• Employment Verification
• Motor Vehicles Report (MVR)

SPECIAL REQUIREMENTS:

• State of Florida Class "E" driver's license

The City of Boca Raton is an Equal Opportunity, Inclusive, Veteran-Friendly Employer and Drug-Free Workplace.

The City is committed to a diverse and inclusive workplace and does not discriminate based on race, color, religion, sex, gender identity or expression, marital status, age, national origin, disability, pregnancy, familial status, sexual orientation, genetic information, or any other status protected by law.

Veterans' Preference: The City proudly supports veterans and provides employment preference to eligible veterans and other individuals as required by Florida law. Applicants eligible for Veterans' Preference are encouraged to indicate their eligibility and provide the required documentation during the application process.

BENEFITS SUMMARY

Full-Time Non-Bargaining Employees

ANNUAL LEAVE: Shall accrue prior to an employee attaining permanent status in the classified service and may be used after six (6) months of employment at the sole discretion of the Department Head, but it shall not be paid out upon resignation or termination unless the employee has attained permanent status (one full year). The maximum accrual is 360 hours.

Years of Service Accrual

0 to 5 full years 8 hours per month

5 to 10 full years 10 hours per month

10 to 15 full years 12 hours per month

15 full years and over 14 hours per month

CASH OUT OF ANNUAL LEAVE: Employees who have attained permanent status shall be permitted to cash out up to forty (40) hours of accrued and unused Annual Leave, either in a single lump sum payment or two or more partial payments, each fiscal year.

SICK LEAVE: 8 hours per month. Any hours in excess of 960 will be paid off annually at 50%. Upon retirement, employees with a minimum of 5 years continuous service will receive 50% of sick leave balance. Termination for reasons other than retirement shall be entitled to payment for accrued, but unused sick leave, as follows:

Years of Service Percentage

Less than 2 full years 0%

2 to 5 full years 10%

5 to 10 full years 20%

10 full years or more 30%

Retirement (normal, early or disability) 50%

HEALTH INSURANCE (Premiums): Employee Medical (Base Plan) - Paid 100% by City. Employee contributions are required for the buy up employee coverage plans. Employee Dental (DHMO or Basic PPO Plan) & Vision (Basic Plan) paid 100% by City. Employee contributions are required for the Employee + Dependent(s) for the Medical, Dental, & Vision Plan.

CONTINUOUS SERVICE BENEFIT: As of December 1, each year - Paid during the month of December.

Years of Service Benefit

5 to 10 full years $600 annually

10 to 15 full years $800 annually

15 full years and over $1,000 annually

RETIREMENT PLANS: The two pension/retirement options are listed below:

• An option to enroll in a Defined Contribution Retirement Plan. The Defined Contribution Retirement Plan will not require a mandatory contribution. The City will contribute seven (7%) percent of the annual base wages annually. The vesting period for this plan shall be one (1) year from date of hire in the classified service, which coincides with your one-year probationary period.
• An option to enroll in a Defined Benefit Retirement Plan option is available. There is a ten (10) year vesting period with a multiplier of 2.00% at normal retirement and a mandatory seven and three-quarters (7.75%) percent employee contribution.
• The two (2) options will be fully explained prior to an irrevocable selection.

Optional: 457 Deferred Compensation Savings Plan is available.

HOLIDAYS: 15 per year: 12 recognized holidays and 3 floating days which are allocated for the fiscal year beginning October 1, to all 8 hour per day employees. Employees hired between October 1 and March 31 shall receive 3 floating holidays. Employees hired between April 1 and September 30 shall receive 1.5 floating holidays. Floating holidays must be used within the fiscal year. Non-task employees working 10-hour days receive 10, 10-hour paid holidays but do not receive floating holidays.

FUNERAL LEAVE: Up to 3 workdays - In State; Up to 5 workdays - Out of State

TUITION REIMBURSEMENT: Full-time employees are eligible for tuition reimbursement as outlined in the City's Tuition Reimbursement Policy which is available in Human Resources and subject to the availability of departmental funds.

MILITARY LEAVE: Members in military reserve units who attend annual training are entitled to paid leave not to exceed 30 days each calendar year.

EAP: Employees, spouses, and eligible dependents have access to five (5) face-to-face sessions with a counselor through Cignas Employee Assistance Program (EAP). Services include assistance with legal, financial, parenting, elder care, pet care, and identity theft.

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

• Yes
• No

02

What is the highest level of education you have completed? NOTE: You must attach proof (diploma or degree or transcripts) of highest education completed with your application. Failure to do so may result in your application being marked as incomplete and removed from consideration.

• Less than High School
• High School Diploma or GED
• Trade or Vocational School
• Associates Degree or 60 credits of college courses
• Bachelors Degree
• Masters Degree

03

What area of study is your education?

04

Have you attached proof (diploma or degree or unofficial transcripts) of highest education completed with your application? Failure to do so may result in your application being marked as incomplete and removed from consideration.

• Yes
• No

05

How many years of progressively responsible, relevant professional-level experience do you have?

• No previous experience
• Less than 2 years of experience.
• 2 but less than 3 years of experience
• 3 but less than 4 years of experience
• 4 years of experience or more

06

Please briefly describe your progressively responsible, relevant professional-level experience. This experience must be clearly listed on your application work history. NOTE: "See Resume" will not be considered as a valid response. If you have no previous experience, please state "N/A"

07

Do you possess and maintain a valid Florida drivers license? - Or are you able to obtain within thirty (30) days of hire?

• Yes, I have a valid Florida drivers license.
• No, I do not have a Florida drivers license but can obtain within thirty (30) days of hire
• No, I do not have a Florida drivers license and cannot obtain within thirty (30) days of hire

08

Do you possess and maintain valid certification from FEMA as a Beginner Public Information Officer? - Or are you able to obtain within twelve (12) months of hire? NOTE: You must attach proof of valid certification with your application. Failure to do so may result in your application being marked as incomplete and removed from consideration.

• Yes, I have valid certification from FEMA as a Beginner Public Information Officer.
• No, I do not have valid certification from FEMA as a Beginner Public Information Officer but can obtain within twelve (12) months of hire.
• No, I do not have valid certification from FEMA as a Beginner Public Information Officer and cannot obtain within twelve (12) months of hire.

09

Do you have previous experience within the public sector and/or large-scale organizations?

• Yes
• No

10

Do you have previous experience in crisis or emergency communications?

• Yes
• No

Required Question

Employer City of Boca Raton

Address 201 W. Palmetto Park Road

Boca Raton, Florida, 33432

Phone 561-393-7805

Website http://www.myboca.us