Community Programs Specialist

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Community Programs Specialist

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SourcePoint is seeking a highly organized, customer-focused, technologically proficient, adaptable individual who enjoys working with older adults in a fast-paced community center environment.

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Summary

The Community Programs Specialist serves as a key member of the Community Programs and Customer Service teams, providing exceptional customer service while supporting the planning, coordination, administration, and delivery of programs and services for adults age 55 and better. This position functions as a cross-departmental resource, assisting with member registration, participant engagement, program logistics, facility operations, tours, events, communications, and administrative support. The Community Programs Specialist helps ensure a welcoming, inclusive, and positive experience for members, guests, volunteers, and community partners while advancing SourcePoint's mission of helping older adults live well after 55. The ideal candidate is highly organized, customer-focused, technologically proficient, adaptable, and enjoys working with older adults in a fast-paced community center environment.

• Reports to: Customer Service Supervisor

• FLSA: Full-Time, Hourly, Nonexempt

• Starting Pay: $17/hour

• Benefits: health insurance, dental insurance, vision insurance, retirement savings plan (even if you do not contribute), and generous paid time off

Essential Job Functions

Customer Service & Member Experience

• Serve as a primary point of contact for members, guests, participants, and visitors.
• Greet visitors professionally and create a welcoming first impression of the organization.
• Assist participants with registrations, memberships, program enrollments, resource navigation, and payments.
• Process transactions accurately using ACTIVE Net and other agency software systems.
• Answer phones, emails, and in-person inquiries regarding programs, services, events, and agency resources.
• Assist participants in navigating online registration and account management tools.
• Conduct facility tours for prospective members and community partners.
• Maintain a thorough knowledge of SourcePoint programs, services, eligibility requirements, and community resources.
• Resolve routine customer concerns and escalate complex issues as appropriate.

Community Programs Administration

• Provide administrative support for Community Programs including Arts & Education, Community Engagement, Social Programs, and special events.
• Assist with program registration, attendance tracking, waitlist management, and participant communication
• Maintain accurate program records and participant data.
• Generate reports and retrieve data using ACTIVE Net and other software systems.
• Assist with scheduling, room reservations, program logistics, and supply management.
• Support quarterly program guide preparation and program marketing efforts.
• Assist with communications with instructors, presenters, and volunteers. Support program evaluation efforts through attendance tracking, surveys, and participant feedback collection.

Program & Event Support

• Provide on-site support for programs, workshops, social activities, and special events.
• Assist with room setup, participant check-in, audiovisual equipment, and event logistics.
• Monitor program spaces to ensure participant needs are addressed promptly.
• Support instructors, presenters, volunteers, and vendors.
• Assist with evening and occasional weekend programs and events.
• Facilitate activities or social programs as assigned.
• Support agency-wide events, community outreach activities, and membership engagement initiatives.

Facility Operations & Organizational Support

• Serve as a resource for customer service, tour concierge, and other member-facing functions.
• Assist with agency supply inventory and ordering.
• Monitor lost-and-found procedures and facility readiness.
• Assist with facility opening, closing, and person-in-charge responsibilities as assigned.
• Support cross-departmental projects and operational initiatives.
• Participate in staff meetings, trainings, and continuous improvement activities.
• Perform other duties as assigned to support organizational operations and mission fulfillment.

Education & Experience

• High school diploma or equivalent.
• Minimum of two years of experience in customer service, community programs, recreation, hospitality, administrative support, or a related field.

Required Skills & Abilities

• Exceptional customer service and interpersonal skills.
• Ability to communicate effectively with older adults, caregivers, staff, volunteers, and community partners.
• Strong verbal and written communication skills.
• Excellent organizational skills with strong attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Ability to remain calm and professional in challenging situations.
• Strong problem-solving and critical-thinking skills.
• Proficiency with Microsoft Office 365, including Outlook, Word, Excel, Teams, and SharePoint.
• Ability to learn and effectively utilize ACTIVE Net and other agency software.
• Commitment to creating a welcoming, inclusive, and age-friendly environment.
• Ability to work independently and collaboratively as part of a team.

Essential Physical Requirements/Working Conditions

• Prolonged periods of sitting at a desk and working on a computer or telephone.
• Frequent interaction with the public in a busy community center environment.
• Ability to move throughout the facility and program areas.
• Ability to lift and carry up to 25 pounds.
• Ability to set up and break down program and event materials.
• Flexible schedule including evenings and Saturdays.
• May occasionally travel locally for meetings, events, or errands.

Other

In any organization, particularly a small organization, you may need to assume new responsibilities to ensure smooth continuity of operations. Other organizational needs may emerge and be assigned to the Community Programs Specialist.

About SourcePoint

SourcePoint helps Delaware County adults 55 and better live safely at home and stay healthy as they age. We provide in-home care like Meals on Wheels, a large community center, caregiver support, and more. And we want you on our team! Join a wonderful organization that brings a wide variety of expertise and talents together under one roof. At SourcePoint, every team member, from accounting to wellness, contributes to our mission to help our community live well after 55.

A Final Note

You do not need to match every listed expectation to apply for this position. At SourcePoint, we know diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Equal Opportunity Employment: SourcePoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, marital status, or veteran status. In accordance with Ohio law, we are committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants who require such accommodations during the hiring process. If you need assistance or an accommodation due to a disability, you may contact our HR department.

At-Will: Employment with SourcePoint is on an at-will basis. This means that either you or the Company may terminate the employment relationship at any time, with or without notice, and with or without cause, subject only to applicable law. Nothing in this job description, nor any other communication, should be construed as creating a contract of employment or altering the at-will relationship.

August 2026

Human Resource Specialist

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