Community Outreach Coordinator
Location: Northeast GA area
Job Type: Full-time
Company: MedLink Georgia
About Us:
MedLink GA is a leading healthcare provider dedicated to delivering high-quality, patient-centered care across Georgia. We are seeking someone who is compassionate and detail-oriented to join our team and support healthcare professionals in providing top-notch medical services to our community.
ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to, the following)
Outreach & Business Development
- Market health services in designated service area to employers and civic groups.
- Coordinate and facilitate open houses, wellness fairs and outreach events with practices in designated service area.
- Work with practices to help fulfill their outreach and business development plans.
- Work with all practices to ensure they understand the role of their appointed outreach coordinator.
- Attend Chamber events to promote MedLink's outreach initiatives.
- Serve as liaison for Family Connections in all represented territories.
- Assist with outreach and awareness campaign plans and materials.
- Schedule outreach presentations in the community and communicates with staff regarding coverage and responsibilities.
- Maintain relationships with collaborative partners and cultivate new ones.
- Maintain calendar of outreach activities, including community events, workshops, appearances and other communication opportunities.
- Liaison to medical, business, and insurance professionals including personal visits to distribute practice information and promotional items.
- Responsible for expanding services to existing accounts, and periodically reviewing CRM in order to circle back to non-customers.
- Will stay in touch with existing and potential employers to ensure their needs are being met when they use MedLink services.
- Ensure information about occupational health and other service lines are covered with contacts based on their individual need.
- Assist in the coordination of special events for service area.
- Develop outreach materials and packets.
- Document new contacts into Customer Relationship Management (CRM) system in accordance with outlined practices to ensure 100% accuracy and participant's personal data is secure.
- Record daily activity through Customer Relationship Management (CRM) system.
- Create an annual outreach plan and budget for designated service area to be submitted to Marketing Director for final approval.
- Train practices in designated territories on customer service goals and expectations.
- Assist with consistent presentation outlines for events or meetings.
- Keep a monthly activity log of community outreach events.
Physician Relations
- Schedule visits for new providers during the first few months of employment with local community partners.
- Initiate and monitor new provider marketing process post-onboarding.
- Schedule new providers and practice managers with community chamber events. Accompany them when possible.
Administrative & Miscellaneous
- Work with Marketing Director to ensure marketing inventory & supplies are available for service area.
- Maintain constant contact with Practice Managers to provide marketing materials and other marketing or outreach related services.
- Ensure each practice within designated service area has updated marketing material and monitor supply for restocking purposes.
- Conduct research to better understand service area, along with outreach strategies and opportunities.
- Ability to communicate effectively over the telephone, in writing, and in-person to many levels of stakeholders.
- Correspond to emails and phone calls in a timely manner.
- Seek out and perform other duties as assigned or needed.