Build Communities. Create Connections. Make an Impact.
At AAM, we’re passionate about creating thriving communities through exceptional service, strong relationships, and a collaborative team culture. As a Community Manager, you’ll serve as a trusted partner to homeowners and community leaders, providing thoughtful guidance and professional management backed by your knowledge of CC&Rs and community needs.
If you’re ready to make a positive impact and grow with a team that values your contributions, AAM may be the perfect fit for you!
Primarily responsible for providing Homeowner Association community management and effective customer service to a designated portfolio of communities/homeowners through in-depth knowledge of Covenants, Conditions and Restrictions (CC&R’s) and management contracts.
Position Responsibilities:
- Read, review and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&Rs, Bylaws, Rules and Regulations, as well as Arizona and federal statutes relating to Associations; Partners with AAM’s Management Team to ensure compliance
- Experienced in working with Developer controlled communities is desired.
- Interact with homeowners, vendors and service providers on a frequent basis to promote and maintain high quality customer service in both the Association and AAM.
- Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies.
- Solicit, negotiate and execute contracts for Association vendors and service providers.
- Prepare and submit bid specs and work orders to vendors/service providers, as needed.
- Plan, budget, advertise, execute and attend Association events with Boards/Committees approval
- Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
- Review, analyze, and present monthly management/financial reports to appropriate parties; identify, and work with accounting to resolve, any discrepancies in reports.
- Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data.
- Review, modify, code and approve Association invoices.
- Schedule, organize and facilitate annual Board of Directors meetings and other special meetings by providing leadership and professional guidance as required by Association policy and Arizona law.
- Exhibit a proactive approach to management; provide leadership in planning future growth.
- Perform other duties as directed.
Knowledge, Skills and Abilities:
- Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
- Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- High attention to detail.
- Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
- Ability to interact and work positively and effectively with staff and residents at all levels.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Utilizing personal automobile for commuting to and from assigned communities.
- Walking and/or driving throughout communities to inspect common areas per management contract.
- Sitting and standing for moderate periods of time.