Role Overview: We are seeking a Community Manager to lead and support our member experience. You will handle onboarding, mastermind groups, online engagement, and in-person meetups. This role is both strategic and hands-on, requiring strong coaching and facilitation skills.
Key Responsibilities:
Onboarding Members:
- Provide a warm and personalized onboarding experience.
- Introduce members, share resources, and set success plans.
- Make every member feel welcomed and connected from day one.
Facilitating Mastermind Groups:
- Lead and schedule group coaching/mastermind sessions.
- Prepare agendas, guide discussions, and encourage follow-through.
- Motivate members to actively contribute.
Driving Online Engagement:
- Stay active in WhatsApp and forum groups.
- Spark conversations, celebrate wins, and answer questions.
- Encourage meaningful participation and peer-to-peer support.
Organizing In-Person Meetups:
- Plan local or national events for community members.
- Manage logistics, communication, and follow-ups.
- Strengthen relationships through face-to-face connections.
Boosting Retention & Value:
- Maintain regular check-ins with members.
- Track engagement and use feedback to improve experiences.
- Promote referrals and deepen high-value relationships.
Supporting Value-Led Sales:
- Help members identify next steps through trust-based conversations.
- Share warm opportunities with the sales team.
Who You Are:
- A natural connector who builds trust easily.
- Skilled at facilitating group discussions.
- Organized, accountable, and proactive.
- Comfortable with social media-style communication.
- Always looking to improve member experiences.
- Experienced in community management and coaching ( certification preferred).
- Tech-savvy, with experience using AI tools and CRM systems.
Skills & Experience:
- Experience managing communities, masterminds, or member programs.
- Strong communication and facilitation skills.
- Familiarity with WhatsApp, forums, and CRM tools.
- Event planning and project management experience.
- Coaching certification (life, executive, or business) strongly preferred.
- Background in community leadership, member success, or events is a plus.
Core Values:
- Execution and accountability.
- Bold, innovative mindset.
- Open, positive communication.
- High standards and attention to detail.
- Continuous learning with an AI-first approach.
Other Relevant Details:
- Location: Remote (PST preferred).
- Schedule: 20 hours per week. Must overlap 2 hours between 05:00 10:00 p.m. PST (Mon Thu).
- Reports To: Leadership Team.
- Pay Rate: $30 $50/hour.