Community Manager

The ideal candidate is detail oriented and will have a proven track record in property management or hospitality management, strong interpersonal and written communication skills, experience managing teams, and the desire to work with an outstanding, focused team of professionals. The building has a passionate and engaged board and resident population, a long-serving staff, and a desire to work with an enthusiastic community manager that is eager to continue our company’s leadership in the management of the property.

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

About the Opportunity
We are a property management company seeking an experienced community manager to oversee the operations of an elegant and historical residential building in the East End of Pittsburgh. The building has a passionate and engaged board and resident population, a long-serving staff, and a desire to work with an enthusiastic community manager that is eager to continue our company’s leadership in the management of the property. The property is also undertaking a significant capital investment in its assets, led by a professional architecture and construction management team. This position offers a unique opportunity to contribute to the preservation and enhancement of a historically significant property while ensuring exceptional service and operational excellence.


The ideal candidate is detail oriented and will have a proven track record in property management or hospitality management, strong interpersonal and written communication skills, experience managing teams, and the desire to work with an outstanding, focused team of professionals. Experience working with an executive board (co-op, condominium, or otherwise) a plus.


Key Responsibilities
This role will be responsible for overseeing the day-to-day operations of the property, ensuring smooth communication between all stakeholders, maintaining property standards, fostering a culture of mutual respect and appreciation, and supporting the Board of Directors in their governance responsibilities. Key duties include:


Community Communication
Act as the primary liaison between residents, the Board of Directors, staff, and our property management team
Create newsletters, bulletins, and notices to keep residents informed
Address resident inquiries and concerns
Support staff and community culture
Tracking and reporting to the Board monthly


Staff Management & Oversight
Supervise and schedule on-site staff to ensure efficient building operations
Support and guide staff in delivering high-quality service to residents


Records & Document Management
Maintain organized files for each residence, including all relevant documents and correspondence
Index hardcopy and electronic files of the corporation


Construction & Property Standards
Enforce Board-approved guidelines for resident construction and improvement projects
Ensure compliance with community rules and guidelines, taking corrective actions as authorized by the Board
In emergencies that could cause damage or safety risks, take immediate corrective action and report to the Board


Financial & Delinquency Support
Assist in tracking and managing resident payment delinquencies
Support the Board in addressing financial matters related to resident accounts
Track upcoming capital and operating expenses and provide updated monthly estimates to the Board


External Coordination & Compliance
Work closely with the Corporation’s attorney, accountant, insurance agent, and government agencies on matters impacting the property
Ensure compliance with all legal and regulatory requirements
Provide documentation and support to residents selling their units, in collaboration with the Corporation’s legal counsel
Collaborate with neighboring properties as necessary
Maintain the Corporation’s website and digital communication platforms
Oversee the distribution and management of keys and secured access
 
Desired Qualifications & Skills
5+ years of experience in property management or hospitality management, ideally within cooperatives, condominiums, or luxury properties
Strong leadership abilities with experience managing teams and service personnel
Experience with large-scale renovation or construction projects preferred, including the ability to review professional reports and extract, prioritize, and execute projects as authorized
Highly effective communication and interpersonal skills to engage with residents, board members, and vendors professionally
Experience working within a governance structure, including board meetings and cooperative decision-making processes


Benefits
Comprehensive health insurance (medical, dental, and vision)
Paid time off (PTO)
Monday to Friday schedule with a stable work environment
The opportunity to contribute to the restoration and revitalization of a historic residence


Work Location
This is an on-site, in-person role based in Pittsburgh, PA