| Location | Bradenton, FL |
Who We Are
BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup
into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages
over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune
Magazine as the "Best Workplace for Women," "Best Workplace for Millennials," and "Best Workplaces
for Diversity." Powered by innovation and a can-do attitude, BH improves daily, striving to construct a
smarter way to live, invest, manage, and grow.
BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-
getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set
our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where
we've come and are ready to tackle what's next. Come join us!
JOB SUMMARY
The Community Manager II (CMII) provides on-site leadership and support in all aspects of field-level operations for a large community (up to 600 homes). This includes monitoring, evaluating, and communicating pre and final construction and ongoing operational activities for new or stabilized homes. Responsible for delivering the customer service experience and overseeing and leading, assisting and supporting; rent collections, marketing, leasing, showings, application gathering, move-in experience, resident inquiries, maintenance resolutions, and resident escalations. Ensures successful management and operations for community, following the guidelines of quality standards, operating objectives, and goals established by Progress Residential. Provides daily leadership and guidance for community and drives performance. Responsible for all aspects of operational property management and leads team with strategic vision to drive profit and loss (P&L) and meet community budgets and goals.
ESSENTIAL FUNCTIONS
Oversee and manage full on-site property management staff and operations via collections, vacant home inspections, move ins, home merchandising/marketing, pricing, and customer service/relations.
Ensure and enforce appropriate policies and procedures, while enabling assigned portfolio to function according to quality standards and operating objectives (e.g., home acceptance, punch lists, warranty management, final inspections, etc.)
Drive optimal P&L performance while ensuring adherence to the budget via variance reporting.
Manage the customer experience by conducting home cataloguing, move-in inspections, move-in orientations, warm call follow-up and leasing.
Coordination of follow-up with customer requests and service surveys, reviews and implement remediation plans, as required, while ensuring homes/community are/is clean, marketable, and accessible by conducting daily property inspections and light clean-up of grounds and individual vacant homes, ensuring contract services meet expectations.
Manage and participate in incoming/outgoing calls, e-mails, texts, and case tasks, while ensuring professional dialogue and bringing appropriate resolution and closure to all forms of communication.
Effectively manages escalations to demonstrate sufficient efforts to bring to resolution prior to further escalation.
Optimize financial performance for the assigned community/area by achieving leasing, rent, occupancy and lease-up goals (e.g., manage available inventory through timely communication of construction delivery schedules to key stakeholders, etc.)
Communicates effectively with central departments and third-party vendors or owners.
Monitor and communicate expense observations to market leadership for efficiency with turns and service delivery via weekly, monthly, quarterly and annual reporting, while communicating knowledge of the competitive market (e.g., rents, available product, neighborhood characteristics and general economic trends that impact financial performance).
Demonstrate basic/light maintenance and repair skills for completing minor service items such as re-keying smart locks and changing smoke detector batteries, light bulbs, air filters, and turn scopes.
Lead team to always make decisions based on the best interests of the business, while understanding and training team on role duties.
Carry out other duties as assigned that are in the best interests of the company.
Human Resource Management
Supervision of staff, set goals and holds people accountable for results.
Ensures that the group provides outstanding customer service and is responsive to requests.
Coordinates activities to maximize the efficiency of all processes.
Insure that all training requirements are completed on time.
Ensures that employees all have goals and receive regular feedback on their performance.
Performance management of personnel including, reviews, corrective action, mentoring, development plans and performance improvement plans.
Insure all safety standards are met and training for staff is completed.
QUALIFICATIONS
Bachelor's Degree in business or 5+ years of progressive property management work experience.
5 or more years of previous property management experience in either the single family or multi-family rental industry.
At least 3 or more years of supervisory experience.
Real Estate license preferred.
Must have a valid Driver's License.
Ability to build and maintain positive relationships internally and externally.
Possesses strong organizational skills and is detail oriented.
Ability to thrive in a dynamic, fast-changing, growth environment.
Holds team accountable for results and provides timely feedback. Completes annual performance review process for direct reports and oversees review process for all property management personnel in assigned region.
Fosters teamwork and mutual respect throughout the company.
Interacts productively in person and through technology with co-workers, team members.
Excellent oral and written communication skills.
Computer literacy, ability to comfortably navigate new technology and competency in MS Office suite a must.
Previous use of Yardi Voyager and Salesforce a plus.
BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.