Civility Home Care is seeking an outgoing, organized, and motivated Community Liaison & Client Success Manager to develop referral relationships, generate new client opportunities, and guide prospective clients through the process of beginning care.
As part of our Gold Standard growth initiative, this position combines community outreach, business development, consistent follow-up, and a professional client experience. You will work closely with our operations and marketing teams to build confidence in our services and turn qualified inquiries into successful starts of care.
Key Responsibilities
- Develop and maintain relationships with case managers, social workers, discharge planners, healthcare facilities, senior communities, physician offices, community organizations, and local businesses.
- Conduct regular facility visits, introductions, follow-ups, and business development meetings throughout assigned service areas.
- Identify new referral opportunities and maintain existing relationships through dependable communication and follow-through.
- Represent Civility Home Care at networking events, health fairs, community programs, and professional meetings.
- Distribute approved brochures, flyers, and outreach materials while supporting the introduction of updated company branding.
- Respond promptly to assigned inquiries from referral partners, website forms, social media, and lead-generation platforms.
- Use approved contact-management systems, automated responses, and follow-up workflows while providing personal attention to prospective clients and families.
- Learn about prospective clients’ needs, explain available services, and coordinate consultations with the operations team.
- Follow qualified opportunities through consultation, intake coordination, and a confirmed start of care.
- Provide operations with complete information about client needs, referral details, expectations, and outstanding questions.
- Confirm service availability with operations before making commitments about staffing, schedules, pricing, or start dates.
- Maintain relationships with referral partners after services begin and coordinate client satisfaction follow-up with operations.
- Gather community updates, field stories, photos, and videos for the marketing team, following company privacy and consent procedures.
- Support approved review requests, community campaigns, and caregiver recruitment outreach.
- Maintain accurate records of contacts, visits, referrals, follow-ups, consultations, and outcomes.
- Complete daily activity tracking and weekly reports identifying results, next steps, and barriers.
Team Coordination
This position leads community outreach, referral development, and prospective-client follow-up. The operations team owns staffing, scheduling, caregiver supervision, service readiness, and ongoing care delivery. Marketing support coordinates content production, scheduled publishing, and campaign administration.
Qualifications
- Experience in home care, senior services, healthcare outreach, sales, admissions, or business development preferred.
- Strong communication and relationship-building skills.
- Confidence introducing yourself to new contacts and asking for business.
- Consistent follow-through and strong organizational skills.
- Ability to work independently in the community and collaborate with a small team.
- Comfortable using Microsoft 365, contact-management tools, email, and digital tracking systems.
- Professional, compassionate, and respectful when communicating with seniors, families, and healthcare professionals.
- Valid driver’s license, reliable transportation, and willingness to travel throughout assigned service areas.
- Availability for occasional approved early-morning, evening, or weekend events.
How Success Is Measured
Success includes productive referral relationships, qualified inquiries, timely follow-up, completed consultations, client conversions, complete operational handoffs, and accurate activity records.
About Civility Home Care
Civility Home Care provides non-medical home-care services that help individuals remain safe, comfortable, and independent at home. Our Gold Standard initiative strengthens employee training, service consistency, communication, and accountability.
Civility Home Care — Care Shaped by Dignity.
Civility Home Care LLC is an Equal Opportunity Employer.