Essential Functions:
The Community Health Worker will serve as the essential link between patients and all other care providers.
- Assess barriers to taking medication and remaining in medical care implement interventions developed by the patient's care team
- Provide engagement reengagement services to patients utilizing a strength based and harm reduction framework
- Provide community-based services and clients residents and natural environment as well as health institutions
- Coach patience and setting his or her own goals and identifying realistic steps to achieve the goals.
- Help patients reestablish sense of self and personal aspirations related to life goals and navigate various systems that provide benefits care or services required by law
- Assist patients in understanding their diagnosis treatment options and resources available to them
- Follow up with specialty appointments outside of spectrum health services including inpatient settings
- Meet and communicate regularly with medical providers case management and mental health staff to promote coordination of collaborative care
- Engage in advocacy on behalf of stigmatized and disenfranchised populations
- Record patient care management information in the EMR training provided and other software no later than 24 hours after patient contact
- Attend regular staff meetings trainings and other meetings as requested
- Manage assigned caseload of patients
- Other duties as assigned
Service Coordination
- The community health worker is responsible for assuring that services required by the client or coordinated which assist the client in meeting long term and short-term goals
- The community health worker will maintain current information on available services to patients living with or at high risk of HIV/AIDS in Philadelphia
- The community health worker will be responsible for making quick decisions in the event that a crisis occurs therefore she or she must be easily accessible to the client.
Qualifications/Experience:
- High school diploma or its equivalent
- Successful completion of a community health worker's formal training program institution is preferred
- Knowledge of some medical terminology preferred
- Basic computer skills
- The community health worker will have demonstrated experience in the field possesses strong interpersonal communication skills be patient outgoing and sensitive
- Have cultural awareness and competency related to race, sex, gender, language, and religion.
- Experience working with adults who have HIV a mental illness, substance abusers, a criminal record and or health concerns preferred
- De-escalation and crisis management skills
- Harm reduction philosophy
- Demonstrated critical thinking problem solving effective communication and time management skills
- Demonstrated ability to work effectively in an interdisciplinary team format
- Excellent analytical customer service skills to facilitate care plans and the resolution of case management problems
- Familiarity and comfort with public transportation
- Ability and willingness to provide emotional support and encouragement and motivational to patients
Licenses and Certifications
- High school diploma
- CHW certification
- Valid Pennsylvania driver's license