KPA 1 — Patient Support & Care Coordination

• Serve as a non-clinical member of the oncology care team performing independent, interdependent, and dependent support activities.

• Prepare and educate patients prior to clinic visits regarding care plans and expectations.

• Follow up with patients on health management plans and established goals.

• Develop trusting and supportive relationships with patients and families throughout the cancer care journey.

• Advocate for patient needs and help coordinate appropriate services and support.

KPA 2 — Resource Navigation & Community Linkages

• Connect patients to health-related services and community resources based on care plans and identified social determinants of health needs.

• Assist patients with accessing services, including appointment accompaniment and enrollment form support.

• Facilitate communication among patients, families, care teams, and community-based organizations.

• Promote appropriate utilization of available health and social support resources.

KPA 3 — Communication, Documentation & Compliance

• Document patient interactions, activities, and outcomes in medical record and care coordination platforms.

• Attend required care team and program meetings.

• Maintain certification through programs approved by the Texas Department of Health and Human Services.

• Demonstrate professional accountability, confidentiality, and adherence to program and organizational standards.

Certifications/Licenses

Travel: 0-25%

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