Community Health Coordinator | Women's and Children's Center

Pay range: $27.06/hr - $38.14/hr plus 10% per diem differential

This position will screen patients for health-related social needs and then connect patients to resources that are identified through this screening. This staff member will provide resource connections to food, transportation, diapers, counseling services, financial aid, pharmacy, etc. This person can also help patients navigate the healthcare system by helping to make appointments in other HMC departments – such as primary care, imaging, lab, other maternal fetal medicine, diabetic education, physical therapy, and other specialties. Contributes to a positive work environment that promotes HMC values.

Patient Care & Support. Representative duties and responsibilities include, but are not limited to:

• Screen patients for health-related social needs and identify unmet needs.
• Assist patients in problem-solving healthcare delivery challenges, including financial and social barriers.
• Increase patient and family engagement with the healthcare system through education, scheduling support, language assistance, transportation coordination, and care coordination.
• Provide car seat safety services, including fitting newborns and children and scheduling/installing car and booster seats.
• Complete documentation in the electronic health record to support care plans and billing for services rendered.

Care Coordination & Team Collaboration. Representative duties and responsibilities include, but are not limited to:

• Assist patients in accessing appropriate community services and resources.
• Collaborate with interdisciplinary care teams to meet patient, family, and program goals.
• Collaborate with community partners.

Health Education & Training. Representative duties and responsibilities include, but are not limited to:

• Develop and deliver culturally congruent, trauma-informed health education for patients and families.
• Provide education and training to new and existing staff on role responsibilities, available resources, and trauma-informed care principles.

Program Support. Representative duties and responsibilities include, but are not limited to:

• Develop and maintain effective working relationships with community partners to strengthen referrals and expand resource availability.
• Participate in quality improvement initiatives and data collection to ensure program goals are met.
• Continually establishes and maintains a current knowledge of community resources and various resources provided by the organization.

Organizational Duties & Responsibilities

Supports and represents Hillsboro Medical Center’s mission, vision, and values.

• Compassion: Creates a welcoming environment of kindness, inclusivity, and responsiveness
• Collaboration: Works with others to improve the health and wellness of Hillsboro & Washington County
• Excellence: Provides the highest quality of care and service
• Integrity: Demonstrates honesty, transparency, and accountability in every task and every interaction

Education, Experience, Licenses & Certifications

Required: 

• High School Diploma / GED.
• Two (2) years relevant experience working with underserved populations with medical and social needs.
• Experience working in medical settings and interacting collaboratively with healthcare teams.
• Experience working with pregnant patients. 
• Certification as Traditional Healthcare Worker (THW), Personal Health Navigator (PHN) or Community Health Worker (CHW).
• Certification as a child passenger safety technician (CPST) within six (6) months of hire.
• Certified as a Spanish Interpreter within one (1) year of hire.

Preferred: 

• Some College.
• Three or more years of relevant work experience in mission driven organization with one of those years being work experience with underserved populations with complex medical and social needs.
• Experience in community outreach and education.

Required Knowledge, Skills, and Abilities

Knowledge of:

• Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint.
• Basic electronic Health Records (EHR) Systems.
• Basic medical terminology, healthcare and billing procedures, HIPAA regulations and confidentiality.
• Maternal child and family programs at the county and state level.

Skill in:

• Effective verbal and written communication, active listening and interpersonal skills.
• Bilingual fluency in written and spoken English AND Spanish.
• Excellent customer service skills including patience, empathy, problem-solving, and advocacy skills.
• Time management, prioritization, attention to detail, and multitasking.
• Patient support/coping during the labor and post-partum process.

Ability to:

• Prioritize workload, handle multiple tasks and work independently with limited supervision.
• Demonstrated ability to work or interact effectively across cultures in a way that acknowledges and respects the culture of other individuals.
• Demonstrated ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Use motivational interviewing and trauma-informed techniques.
• Lead system improvements and advocate for change at a county and state level.