Community Engagement Manager

POSITION PURPOSE

SUPERVISES N/A

POSITION Community Engagement Manager

Riverton Community Housing seeks a versatile, relationship-centered leader who connects cooperative members and boards,

Riverton staff, and community partners. This person strengthens democratic governance, develops resident leaders, builds an

inclusive sense of community, and represents the value of cooperative housing within and beyond Riverton.

The Community Engagement Manager combines a strong commitment to resident empowerment with sound judgment about

financial, legal, property-management, and organizational realities. The role supports member-elected boards in making

informed decisions—not making decisions for them—and helps translate ideas into workable plans, shared accountability, and

results. Successful candidates bring initiative, emotional intelligence, adaptability, discretion, and follow-through; they enjoy

both strategic collaboration and hands-on work.

The role is accountable for four connected outcomes: effective and inclusive co-op boards; engaged members with growing

leadership skills; productive relationships across the Riverton community; and greater understanding of cooperative housing and

its broader community value to grow and expand the work.

PRIMARY RESPONSIBILITIES

1. Co-op Governance and Board Development

• Build trust-based relationships with co-op members, elected boards, committees, Riverton management, and property staff;

serve as a reliable liaison across these groups.

• Coach boards on Riverton’s mission, cooperative principles, governing documents, board roles, democratic decision

making, and responsible business and property-management practices.

• Attend co-op membership, board, and committee meetings; provide timely information, capture discussions and decisions,

and prepare useful written summaries for Riverton staff.

• Support recruitment, orientation, and development of board members who reflect or effectively serve the diverse

membership. Use member outreach, questionnaires, and other approaches to identify prospective leaders.

• With Community Managers, coordinate new-member orientation, officer and board training, retreats, workshops,

recognition, retention events and other development opportunities.

• Help boards identify issues, develop policies and guidelines for buildings and grounds, create action plans, monitor follow

through, and evaluate results.

• Support accurate, current cooperative corporate records, including articles of incorporation, bylaws, minutes, and policy and

operations handbooks; identify support and resource needs for boards. Ensure Riverton has up to date records for each co

op.

2. Member Leadership and Community Engagement

• Mentor and educate residents in facilitation, problem-solving, conflict navigation, shared leadership, and constructive

participation across differences.

• Partner with boards and staff to develop accessible activities and communications; maintain bulletin boards, digital displays,

social media, and information on governance, policies, and cooperative history.

• Assist boards in creating and promoting social gatherings and community-building activities, such as gardening, movie

nights, and barbecues; participate when appropriate.

• Coordinate member participation, registration, travel, and accommodations for training opportunities.

• Lead collaborative member-engagement and retention efforts with Community Managers, organizational leadership, and

consultants with goal of building stronger community and retaining members year after year.

Riverton Community Housing • Community Engagement Manager Job Description

3. Coalition Building and External Representation

• Cultivate and participate in local and national partnerships and coalitions with cooperative, housing, nonprofit, education,

community, and related organizations; exchange resources and build shared initiatives.

• Present and facilitate effectively at meetings, trainings, community events, housing fairs, and other public forums;

communicate the cooperative advantage to varied audiences.

• Follow relevant cooperative housing, tenant empowerment, community development, and public-policy developments; bring

opportunities, risks, and useful ideas to Riverton leadership.

4. Organizational Collaboration and Operations

• Work across teams to ensure boards, members and Riverton staff receive consistent information and responsive support

while honoring organizational capacity, budgets, policies, and operational requirements.

• Help seek funding, partnerships, training, and other resources that advance resident engagement and cooperative programs,

as appropriate.

• Support annual budget development with management and cooperative boards and help members understand financial

concepts and operational tradeoffs.

• Lead and coordinate annual member satisfaction surveys and other evaluation efforts, using outreach and incentives to

encourage strong member participation. Analyze survey results to identify opportunities for improving Riverton and

cooperative programs, services, and operations. Translate findings into meaningful metrics that demonstrate the impact of

cooperative housing on residents, including community engagement, leadership development, and overall member

experience.

5. Cooperative Housing Expertise and Program Development

• Develop and sustain deep expertise in cooperative housing history, principles, governance, and the range of cooperative

ownership and operating models; become a trusted internal resource and educator.

• Support initiatives inside and outside Riverton that strengthen cooperative practice, member empowerment, responsible

stewardship, and the potential for replicable approaches.

• Participate in the formation of a network of other cooperative organizations locally and nationally to share information,

resources and build coalitions relevant to Riverton’s goals and strategic plan in collaboration with supervisors.

RIVERTON ACTIVITIES

• Coordinate with leasing/marketing team to participate in housing fairs, tabling, and in-person outreach that showcases

Riverton properties and the cooperative advantage.

• Provide leasing-related backup during high-demand periods, including telephone inquiries, tours, and resident information.

• Provide administrative backup at the Riverton offices as needed, including phones, resident or vendor keys, mail, work

orders, resident problem-solving, and basic office operations.

• Coordinate monthly Riverton all-staff events and activities as directed by supervisors.

• Serve as staff support to the Riverton Board of Directors Stakeholder Committee.

• Attend Riverton Board/Committee and Leadership Team meetings when requested or needed.

• Participate in the annual budget process with management and cooperative boards.

• Help manage the member experience from initial application and lease renewal through move-out and alumni engagement,

emphasizing connection and year-over-year retention.

• Build internal expertise on cooperative housing models and maintain relationships with cooperative contacts and related

organizations.

• Assist with the development of cooperative-related initiatives within and outside the organization.

SECONDARY RESPONSIBILITIES

• Represent Riverton and promote its mission through public speaking at events, trainings, and seminars as needed.

• Complete special projects and related assignments requested by the Executive Director, Director of Housing and Member

Services, or other Management Team members.

Riverton Community Housing • Community Engagement Manager Job Description

EDUCATION AND EXPERIENCE REQUIREMENTS

Required

• Two or more years of post-secondary education in a related field; an undergraduate degree is preferred. Relevant community

based experience is also valued.

• Experience or demonstrated ability working with people across diverse backgrounds to facilitate, educate, mentor, organize,

or build productive relationships.

• Working knowledge of property-management practices, or the ability to apply relevant experience and develop the required

knowledge.

• Proficiency with Microsoft Office applications and ability to learn property-management and other software quickly.

• Effective spoken and written English communication, including the ability to speak to groups and develop presentation skills.

• Ability to understand and explain financial concepts, budgets, and operational information, or to develop that competence.

• Reliable personal transportation, a valid driver’s license, and required insurance for regular travel among Riverton properties.

Preferred

• Two or more years in residential property management, leasing, sales, housing, community organizing, resident services, or

related work.

• Experience working with boards of directors, committees, volunteers, or member-led organizations.

• Familiarity with the cooperative movement, social justice movements, nonprofit organizations, community development, or

housing policy.

• Experience convening partners or coalitions, delivering public presentations, teaching or training others, or participating in

policy and advocacy work.

SKILLS

• Excellent interpersonal, verbal, and written communication with residents, coworkers, board members, community groups,

government organizations, and the public; strong listening and facilitation skills.

• Sound judgment, emotional intelligence, professionalism, discretion, and the ability to navigate conflict, differences in

perspective, and competing priorities.

• Ability to learn rental housing laws and tenant rights and share accurate, appropriately scoped information with boards and

residents.

• Strong organizational skills: independently set priorities, coordinate plans and events, maintain records, meet deadlines, and

follow through on commitments.

• Self-direction, initiative, adaptability, resourcefulness, and the ability to work both independently and collaboratively across

functions.

• Strong computer and Microsoft Office skills, with the capacity to learn new programs quickly.

• Friendly, courteous, responsive, flexible, and responsible customer service with a broad range of residents.

• Ability to coach and mentor others as they build knowledge, confidence, and practical leadership skills.

• Flexibility to work more than 40 hours in a week when necessary and to attend evening or weekend meetings and events as

needed.

• Commitment to respectful and effective work with all people, regardless of race, color, creed, religion, national origin, marital

status, political affiliation, sexual orientation, public-assistance status, local-commission membership or activity, disability,

sex, age, or other protected status.

PHYSICAL REQUIREMENTS

• Visual acuity to read and work with detailed documents, reports, and communications on screen and in print.

• Ability to hear, speak, and communicate effectively in English with people inside and outside the organization, verbally and in

writing.

• Ability to move inside and outside Riverton residential buildings and grounds, including varied terrain and indoor and outdoor

stairs, in Minnesota weather conditions on a regular basis.

TOOLS AND EQUIPMENT USED

• Ability to use multiline telephones, calculators, copiers, computers, and other standard office equipment.

Riverton Community Housing • Community Engagement Manager Job Description

• Ability to drive a personal vehicle with a valid driver’s license and current insurance to properties, community meetings,

activities, and events.

WORK ENVIRONMENT

Work is primarily performed in an indoor office setting. Regular property visits, off-site meetings, and events require outdoor

travel in Minnesota weather and varying temperatures.