Community Coordinator - Housing Department, Homelessness Response Division

Community Coordinator - Housing Department, Homelessness Response Division

Salary

$92,426.88 - $112,432.32 Annually

Location

San Jose

Job Type

Full-Time

Job Number

202601743

DEPART

Housing

Opening Date

08/17/2026

Closing Date

8/31/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY), or via email at CityCareers@sanjoseca.gov.

About the Department

The City of San Jose Housing Department's mission is to strengthen and to revitalize the community through housing and neighborhood investments. The Housing Department has funded over 20,000 affordable apartments, oversees the Rent Stabilization Program that provides protection to both renters and mobile homeowners, and is implementing innovative programs to preserve restricted affordable apartments. The Housing Department also strives to make homelessness in San Jose rare, brief, and one-time, through the implementation of the Community Plan to End Homelessness. The Plan is a collaborative public-private partnership with the County of Santa Clara Office of Supportive Housing, the Santa Clara Housing Authority, and Destination: Home, a nonprofit. The Housing Department manages four U.S. Department of Housing and Urban Development Programs entitlement grants in addition to numerous state and local grant programs. Over the past three years, the Housing Department has played a major role in protecting the City most vulnerable residents by investing over $150 million in funding to respond to the COVID-19 pandemic. The Housing Department has a capital budget of approximately $333.5 million, an operating budget of $19 million and 109 full-time employees. The Housing Department is committed to creating a welcoming, equitable, and supportive workplace for all employees.

Position Duties

The Housing Department is currently seeking to fill one (1) full-time Community Coordinator vacancy in the Homelessness Response Division.

The salary range for this classification is: $92,426.88 - $112,432.32.

This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. The actual salary shall be determined by the final candidates' qualifications and experience.

This is a limit-dated position that is anticipated to be funded through June 30, 2027, subject to further extension as appropriate. However, should this position be discontinued through the budget process, the City may seek to place you in other internal job opportunities based on your previous work experience.

The Community Outreach Coordinator is a crucial member of the Citys Housing Department, working within the Homelessness Response Team. This role will be assigned a wide range of responsibilities but will focus on the Citys broad response to homelessness. This involves coordinating and implementing outreach efforts aimed at addressing the immediate needs of unhoused individuals and families. The position will play a key role in street-based services offering direct client support, crisis response interventions, case management and community engagement regarding homelessness and homeless encampments.

Key Responsibilities:

• Conduct outreach on a proactive basis, responding to community concerns by providing outreach to homeless encampments and addressing the needs and concerns of the community.
• Engage with both housed residents and those experiencing homelessness, fostering relationships, understanding their needs, and linking them to appropriate services.
• Provide case management support. Facilitate access to individualized services, assessments, and shelter and/or housing options, ensuring that responses are timely and effective in addressing the crises of those in need.
• Work closely with other city departments, non-profit organizations, and community partners to coordinate a comprehensive response to homelessness.
• Document all outreach activities and interactions in HMIS, other databases as assigned by the City, maintain records, and prepare reports as needed.
• Assist clients with accessing public benefits and assistance as appropriate.
• Conduct VI-SPDATS assessments to determine client vulnerability, self-sufficiency, and appropriate housing or service program referral and placement.
• Coordinate transportation for clients to shelters or other appropriate destination
• Respond to crisis related calls/concerns within the same day of the request.
• Performing contact and liaison work in explaining and interpreting City programs.
• Processing reports and data tracking through ERCS and HMIS.
• Coordinating with governmental agencies, local businesses, and City Departments;
• Providing information to residents, housed and experiencing homelessness on accessing City services or other service providers;
• Rendering first aid in case of injury
• May be required to provide bilingual translation, both orally and in writing.
• Make timely and accurate decisions in emergencies or crises with particular awareness of the need for the safety of all clients, staff, or volunteers involved.

Schedule:

This is a full-time position, typically scheduled Monday-Friday, 7:30 AM - 4:00 PM. However, flexibility is required as the role may involve early morning, evening, or weekend work depending on the nature of community concerns and outreach activities.

Minimum Qualifications

Education: Completion of two (2) years of course work at an accredited college or university, including courses in social science.

Experience: Three (3) years of experience in work concerned with the improvement of inter-group relations, delinquency or homeless prevention, public health, youth or social development, or, involvement in blight reduction or community safety programs.

Acceptable Substitution: Additional related experience may be substituted for the education requirement on a year-for-year basis.

Required Licensing: Possession of a valid drivers license authorizing operation of a motor vehicle in the State of California.

Other Qualifications

The ideal candidate will possess the most desirable combination of training, skills, and experience, as demonstrated in past and current employment history. Desirable experience, knowledge, and skills for this position include:

• Knowledge of national best practices in providing homeless services, and experience with government programs transitioning homeless into transitional and permanent affordable housing.
• Five years' direct experience providing services to the homeless community.
• Ability to establish excellent working relationships with external organizations, City staff, homeless populations, and key stakeholders.
• Ability to carry out detailed analytical assignments and to make sound judgments and recommendations.
• Ability to coordinate all resources (case management, subsidies, and housing units) for a homelessness reduction program.
• Ability to organize work effectively and to successfully manage multiple projects and processes, including preparing complex reports for City executive staff and City Council, and to meet deadlines in a high-pressure environment.
• Excellent oral communication skills.
• Excellent written communication skills.
• Ability to provide leadership to ensure that the programs/projects are run in an effective and efficient manner and that employees are positively motivated.
• Positive attitude and desire to learn the City's approach to affordable housing.

Additionally, the ideal candidate will possess the following competencies, as demonstrated in past and current employment history:

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

Collaboration - Develops networks and builds alliances; engages in cross-functional activities.

Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Teamwork and Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other peoples ideas and thoughts.

Selection Process:

The selection process will consist of an evaluation of the applicants training and experience based on the application and responses to all the job specific questions. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Ginger Quijano at Ginger.Quijano@sanjoseca.gov.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

AI and the Hiring Process

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the Citys benefits page for detailed information on coverage, cost, and dependent coverage.

For information on the City's Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks site to explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

01

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect the candidate's own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.

• Yes, I acknowledge that I have read and understand the above statement regarding the use of AI in the application and interview process.

02

What is the highest level of education you have completed?

• High School Diploma or the equivalent (GED)
• College (1 to 29 semester units/ 1 to 44 quarter units)
• College (30 to 59 semester units/ 45 to 89 quarter units)
• College (60 to 89 semester units/ 90 to 134 quarter units)
• College (90 to 119 semester units/ 135 to 179 quarter units)
• College (120 or more semester units/ 180 or more quarter units)
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctoral Degree
• Other
• None of the above

03

Please indicate how many units of coursework at an accredited college or university you have completed in social sciences.

04

How many years of experience do you have in work concerned with the improvement of inter-group relations, delinquency or homeless prevention, public health, youth or social development, or, involvement in blight reduction or community safety programs? Please note that one (1) year of full time experience = 2080 hours.

• Less than one (1) year
• One (1) to two (2) years
• Two (2) to three (3) years
• Three (3) to four (4) years
• Four (4) to five (5) years
• Five (5) or more years

05

Please describe your experience in work concerned with the improvement of inter-group relations, delinquency or homeless prevention, public health, youth or social development, or, involvement in blight reduction or community safety programs. Your response should be consistent with your work history.

06

An acceptable substitution for the education requirement on a year for year basis is additional related experience. If you meet the acceptable substitution, please describe your related experience and your response should be consistent with your work history.

07

This position requires possession of a State of California Drivers License. Please select the applicable option that best describes if you possess a drivers license, or your ability to possess a valid drivers license.

• State of CA, Class A Drivers License
• State of CA, Class B Drivers License
• State of CA, Class C Drivers License
• I do not possess a State of California Drivers License but, I can obtain one.
• I do not possess a State of California Drivers License and I cannot obtain one.

08

Do you have experience and working relationships with outside organizations, governmental agencies and key stakeholders that provide support services to homeless or at-risk of homelessness populations? If so, please describe your experiences and working relationships.

09

How well can you hold complex conversations in both English and another language? If so, which languages are you fluent in?

10

Do you have experience providing services directly to homeless populations and/or extremely low-income households? Why do you want to work in a position managing program and providing services to homeless populations? Please describe.

Required Question

Employer City of San Jose

Address 200 E Santa Clara St

San Jose, California, 95113

Phone (408) 535-1285

Website https://www.sanjoseca.gov/