Community Coordinator - Cranes Landing

Build hope, community, and your career at Mercy Housing. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.

Cranes Landing is Denvers first Native American-centered affordable housing community.

The successful Community Coordinator will support the wellbeing of the community. In this role you will identify housing stability and community service needs of the residents, monitor visitors in and out of the building, and respond to resident problems and emergencies as appropriate.

We encourage candidates with lived experience to apply. This is an on-site position.

Location: Cranes Landing Apartments | Denver

Schedule: 4 days per week, 10 hours per day | Wednesday-Saturday: 8:30am-7pm or Sunday-Wednesday: 8:30am-7pm

Pay: $23-24/hour, depending on experience

Benefits

• Several healthcare plans to choose from, dental (includes plans covering orthodontia and a free basic dental option) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays
• Early close prior to a holiday (3 paid hours)
• Paid time off between Christmas Day and New Years Day
• Paid time off to volunteer
• Paid parental and caregiver leave
• Employer-paid life insurance
• 403b + match
• Access to free Employee Assistance Plan
• Pet insurance options

Duties

• Keep accurate log of all visitors to the property by recording the name of the visitor(s).
• Convey accurate information to the appropriate authorities, as necessary.
• Fulfill office functions: answer phones, respond to property inquiries, respond to emails, etc.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) to offer residents, the opportunity to assist their community and to guide them towards appropriate services and resources.
• Identify and develop strategies to link residents with needed services, including assisting them to overcome various barriers that might impede maintaining housing stability and/or access to those services.
• Work with site team and residents to develop activities program to serve the specific targeted resident group and facilitate gatherings of various kinds.
• Respond to emergency situations by calling the appropriate emergency service (e.g., police, fire department, ambulance, paramedics).
• Work collaboratively with the site team to develop annual property plans and engage residents in this process to develop leadership skills.

Minimum Qualifications

• High school diploma or equivalent.
• Two-years work experience in social services or customer service-related field.
• Experience applying the principles of conflict management, and organizing groups, events, or programs.

Preferred Qualifications

• General office experience.
• Resident services experience.

Knowledge and skills

• Communicate clearly with visitors and residents.
• Ability to remain calm and de-escalate in a variety of situations.
• Decide when an incident is an emergency and take appropriate action.
• Maintain confidentiality.
• Function effectively in an environment with diverse cultures, multiple perspectives, and lines of authority.
• Ability to treat a variety of people with respect and compassion.
• Flexible, resourceful, creative, and able to take initiative.
• Basic proficiency in Microsoft Word, Excel and Outlook.

This is a brief summary of the responsibilities of the position. Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.