COMMUNITY CASEWORKER

<- Back to Jobs

Department

Human Services

Location

City Hall

Position Type

FT Employee

Salary

$69,170.82 - $75,185.65 a year

Requisition

74153

Open Date

10/13/2026

Close Date

11/03/2026

Description

Position is open until Tuesday, November 3, 2026, at 4:30 PM EST

GENERAL DESCRIPTION

This is responsible case work involving the general day to day activities and organization of applicants to programs for assistance primarily in the form of rent and utility aid.

Work involves responsibility for guiding clients through the application process including, but not limited to, performing client intakes, identifying and keeping track of all documentation submitted, and referring clients to additional programs and local resources. As a liaison for our community partners, the community caseworker will be responsible for regular communication, providing the most up to date information, tracking submission progress, and answering questions that local caseworkers and their clients may have. The caseworker is also responsible for tracking client demographic information and the assistance awarded for the entire department in preparation for the cumulative report that will be submitted at the conclusion of the program for state review.

SUPERVISION RECEIVED

Works under the direct supervision of the Adult & Family Services Division Manager.

SUPERVISION EXERCISED

None.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serves as a liaison to community partners by communicating effectively and regularly to solve application hurdles and assist in submitting complete and qualifying applications.
• Maintain consistent communication with a caseload of over 10 clients with a fast turnover rate.
• Provide comprehensive case management, assisting clients in gathering the corresponding documentation for qualifying programs.
• Keep current and expand knowledge in the areas of local/state housing policy, food insecurity, and ALICE populations and serve as a resource person for client, partners, and the community.
• Plan and administer presentations familiarizing local partners with application procedures.
• Work with partners and AFS staff to create, implement, and maintain data collection tools and methods for assessment of the grant's cusses, distribution, and effects throughout the community.

NONESSENTIAL DUTIES

None.

KNOWLEDGE, SKILLS AND ABILITIES

• Considerable ability in oral and written communications.
• Considerable ability to relate to adults in crisis.
• Considerable interviewing and counseling skills.
• Considerable ability to administer policies and procedures including scheduling, day-to-day problem solving, and report writing.
• Considerable ability to plan and execute a range of assistance programs.
• Knowledge of available community agencies and their programs.
• Considerable ability to establish and maintain effective working relationships with coworkers, clients, other agency staff and officials and the general public.

QUALIFICATIONS

A minimum of an Associate's degree plus five (5) years of responsible experience in human service related work or a Bachelor's degree plus two (2) years of responsible experience in human service related work.

SPECIAL REQUIREMENTS

Must have a valid Connecticut Driver's License.

TOOLS AND EQUIPMENT USED

Motor vehicle, computer, calculator, telephone, fax and copying machines as well as a variety of other automated equipment.

PHYSICAL AND MENTAL DEMANDS

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to sit, talk and listen. Occasionally the employee is required to walk, use hands and fingers to operate office equipment and reach with hands and arms. The employee may occasionally lift/or move up to 10 pounds. Specific vision abilities required for this job include close vision and the ability to adjust focus.

Must be able to read and interpret professional journals and government regulations, write standard reports and correspondence and effectively present information in one-on-one and small group situations. The position requires the ability to solve practical problems and deal with concrete problems involving several concrete variables.

Important Information

In order to be considered applicants must demonstrate on their application that they meet the minimum qualifications as stated in the job announcement. The City of Norwich offers a competitive and comprehensive benefits package, including medical, dental, and life insurance; vision coverage; short- and long-term disability; supplemental voluntary insurance; paid vacation, sick leave, and holidays; a pension plan; and deferred compensation options.

You must reside within the State of Connecticut, 60 miles from Norwich, within one year of appointment.

Examination will consist of 100% written OR 100% oral OR 100% experience and training.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Disclaimer

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Exempt : No

Type : FT Employee

Department : Human Services

Location : 1

Skills

Attachments