Community Care Navigator - Access To Health- Full-time
Responsibilities:
- Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values
- The Community Care Navigator will provide assistance with coordination of access to health care services and provider referrals to low income uninsured or underinsured clients eligible for all Access to Health programs
- Assessing for social drivers of health to identify and help facilitate access to health care by reducing or resolving barriers for assigned and/or referred clients
- Responsibilities of the Community Health Worker include, but are not limited to, care coordination and community outreach services to access and/or retain health care and supportive services including establishing a medical home for primary care, preventing unnecessary visits to the Emergency Room, arranging medical appointments, connecting patients to services, programs and organizations, addressing additional medical, psychosocial, and behavioral needs, providing education, navigation, and support services, establishing a trusting relationship through home, physician office, community and virtual visits.
- Assist patients and their families in accessing community services and healthcare resources, ensuring they understand their health options and can make informed decisions by patient navigation
- Provide culturally sensitive health information and education to community members, promoting healthy behaviors and disease prevention
- Offer social support services and informal counseling, helping individuals set personal health goals and providing motivation to achieve them
- Conduct home visits, attend community meetings and events, and engage with community members to raise awareness about health services and programs available to them by regular outreach
- Act as a patient advocate, liaising between patients and healthcare providers to ensure comprehensive and coordinated care plans are in place
- Maintain ongoing communication with patients through phone calls and home visits, ensuring they receive the necessary follow-up care and support
- Record patient interactions and care management information in electronic medical records (EMR) within specified timeframes through proper documentation
- Must use own car for travel to remote sites, often in rural, isolated areas with proof of current auto insurance
- Ability and willingness to provide emotional support, encouragement, and motivation to patients
Qualifications /Training:
Strong knowledge of community resources and services
Ability to work with diverse populations
Excellent communication and interpersonal skills
Strong organizational and problem-solving skills
Ability to work independently and as part of a team
Basic computer skills, including familiarity with Microsoft Office and Excel
Valid driver''s license and reliable transportation
Comfortable working in various community settings
Demonstrated commitment to improving community health
Cultural competency and sensitivity
Knowledge of medical terminology required.
Effective professional verbal communication and documentation skills
Licenses/Certifications/Registrations/Education:
- High School Diploma or GED
- Willing to obtain BLS
Community Health Worker Core Competency Certification within first year of hire
Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.