Position Title: Community Banking Specialist (also known as Platform Specialist, Universal Banker, or Relationship Banker)
Location: Lancaster, PA (Oregon Pike, State Road)
Are you a banking professional with the drive to provide exceptional service and meet performance goals?
Join our team at Tradtitions Bank, a division of ACNB, as a Community Banking Specialist at our Lancaster Offices and play a pivotal role in shaping the financial well-being of our customers and community. We're looking for someone with banking experience (preferred), a passion for relationship-building, and the ability to deliver results.
What We're Looking For:
- Education: High school diploma or equivalent required.
- Banking Experience: Minimum of 2 years in banking or a related position with proven success in meeting sales goals and delivering exceptional customer service.
- Skills & Qualifications: Proficient in Microsoft Office programs, multitasking, attention to detail, and interpersonal communication.
- Local Expertise: Familiarity with the Lancaster area and its community is highly preferred
Key Responsibilities:
- Customer Satisfaction: Meet and exceed customer satisfaction goals by ensuring accurate profiling, delivering tailored solutions, and maintaining a customer-centric approach aligned with Service Excellence Standards.
- Sales Performance: Achieve and surpass individual sales targets while contributing to office-wide sales objectives by effectively identifying cross-selling and referral opportunities.
- Risk Management: Ensure compliance with all internal controls and regulatory requirements, minimizing risk to the bank and safeguarding against fraudulent activity.
- Operational Accuracy: Maintain high levels of accuracy and completeness when opening deposit accounts, processing loan applications, and conducting financial transactions.
- Collaborative Partnerships: Strengthen customer relationships by successfully referring clients to other lines of business (Wealth Management, Mortgage Lending, etc.) and fostering team collaboration.
What You'll Do:
- Create exceptional customer experiences by assessing financial needs and offering personalized banking solutions.
- Open deposit accounts and process consumer credit and loan applications with precision and efficiency.
- Build long-term relationships with customers through needs-based selling and proactive outreach.
- Stay informed on competitor offerings and market trends to provide customers with valuable insights.
- Manage risks and regulatory compliance while resolving customer inquiries promptly and effectively.
Benefits:
- Benefits package including Health (starts on 1st of month after start date), Dental, and Vision Insurance;
- Free/low cost supplemental health insurance programs for orthopedic/imaging services and high cost prescriptions;
- 401K with up to 4% employer match;
- Generous PTO package plus 12 paid holidays;
- Career growth and ongoing training and development opportunities;
- Employee recognition & service awards.
Why Join Us?
Be part of a dynamic, customer-focused environment where your expertise and commitment to excellence make a tangible impact. We value collaboration, growth, and innovation-helping you achieve professional milestones while contributing to the success of our team and community.
Take your career to the next level by applying online! https://www.acnb.com/careers-employment
Locations: 2151 State Road, Lancaster, PA 17601 and 1687 Oregon Pike, Lancaster, PA 17601
ACNB Bank is an Equal Opportunity Employer.