Community Association Manager

Esplanade Golf & Country Club, located in Naples, FL, is pleased to announce an excellent career opportunity for a Community Association Manager (CAM)! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you'll contribute to a global leader in golf and community management.

Community:

Nestled on 1700 acres just north of Immokalee Road this gated enclave of 1,184 single family homes, condos and coach Homes brings a touch of the Mediterranean to Southwest Florida with regional-inspired architecture, lush landscaping, serene lakes, and fabulous resort-style amenities that include a full-time lifestyle director who is located on site. Originally designed by Chris Wilczynski, a partner and design associate with Arthur Hills/Steve Forrest and Associates for nearly 20 years. He teamed with Arthur Hills to complete approximately 20 golf course design projects ranging from upscale public, private and resort courses to residential golf communities and golf renovation projects. Chris professional background and experience allow him to provide golf course architectural design and consulting to the entire golf industry.

Description:

As an Esplanade CAM, you must be eager to provide one-on-one customer service with the understanding that you represent the face of a company. You will be responsible for the overall homeowner experience and daily life within the community focused on providing exceptional service to assure the needs of the members and guests are always exceeded.

General Purpose:

Directs and oversees all aspects of club or facility including its activities and relationships between guests, associates and community. Has the ultimate responsibility for maximum member and guest satisfaction and financial performance.

Responsibilities:

• Coordinates Internal Recourses and oversee vendors to maintain neighborhood and common area landscaping as well as neighborhood and common area clean up.
• Manages Community Security and Greeter's Cottage, including overall property access for members, guests and construction.
• Manages the process of repair and maintenance of roads, street signage and lighting, trail system and storm water retention areas.
• Oversees reserve study for Community Association assets.
• Oversees the coordination of Association and Neighborhood communications.
• Assists with collection of dues, assessments and other charges also sending reminder letters as needed.
• Partners with Community Association Board, coordinate and attend Board meetings, track board minutes and resolutions.
• Tracks and maintains financial, compliance and corporate records, recorded membership and disclosure statements as well as governing documents.
• Maintains Board training and planned Community statue compliance.
• Maintains certifications and education that pertain to the role and responsibilities.
• Partners with executive leadership to manage insurance coverage.
• May also require: Customarily and regularly directs, supervises, and evaluates the work of two or more full-time associates, or their equivalent. Such responsibilities include hiring, training, scheduling, and disciplinary actions, in coordination; and exercises independent judgment in managing staff to ensure the effective and efficient operation of the Community Association, including, but not limited to delegation of tasks and responsibilities.
• Perform other duties as required.

Job Knowledge, Skill, and Ability Requirements:

• Proven leadership/supervisory experience.
• Exceptional customer service and communication skills.
• Strong analytical and problem-solving ability.
• Highly organized and detail oriented with an ability to multitask.
• Capacity to plan, organize and prioritize to meet deadlines.
• Proficient in information technology; Outlook, Microsoft platforms and industry-related programs.

Education/Experience:

• Must be a licensed Florida Community Association Manager.
• Two (2) to three (3) years of CAM or related business experience highly preferred.
• Outstanding customer service, leadership, communication and interpersonal skills required.

Compensation:

• Commensurate with experience.
• In addition to the base salary, compensation also includes an annual performance bonus potential.

Benefits & Other Compensation:

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits - Medical, Dental, and Vision coverage
• Retirement Benefits - 401(k) with employer match (19 years of age and older)
• Time Off - Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
• Additional Compensation - Eligibility for Bonuses

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company's discretion.

About Troon Privé:

Troon Privé is the private club division of Troon, the global leader in golf and club management. Dedicated exclusively to private clubs, Troon Privé partners with premier properties to deliver exceptional hospitality, personalized service, and outstanding member experiences. By combining industry-leading resources, expertise, and innovation with each club's unique culture and traditions, Troon Privé helps create vibrant club communities where members, guests, and associates feel valued, welcomed, and connected. Our clubs are built on a commitment to service excellence, operational integrity, and creating memorable experiences that extend well beyond the golf course. Associates are empowered to grow their careers, develop their talents, and make a meaningful impact. Through a culture of collaboration, excellence, and continuous learning, our team members have the opportunity to be part of something special while helping shape the future of private club hospitality. Learn more at www.troon.com.