About the Role
Always Best Care is hiring a Client & Community Care Manager to help grow our local O'ahu business through high-quality initial assessments and strong community/referral relationships. This is a non-clinical role that combines intake/coordination with community outreach. We hold both Home Care and Home Health licenses, and this position plays a key role in ensuring clients are connected to the right level of care - including referring appropriate clients/patients to our Home Health entity when skilled services may be needed (in coordination with our internal team).
What Youll Do
• Client Intake & Assessments: Conduct initial non-clinical assessments in homes and facilities (hospital, SNF, assisted living, etc.) • Educate clients/families on services and next steps • Coordinate a smooth hand-off to operations once care starts • Provide light follow-ups (30/60/90 days and issues as needed)
Care Continuum Coordination (Home Care Home Health)
• Identify when a client may benefit from skilled home health services • Refer/route appropriate clients to our Home Health (dba) team for next steps • Support continuity and communication across services (no clinical decision-making)
Community & Referral Relationship Building
• Build relationships with hospitals, case managers/social workers, facilities, physicians offices, and community partners • Represent Always Best Care at meetings/events and maintain a strong local presence • Support growth through relationship-based marketing (no hard quotas)
What Success Looks Like
• More referrals and stronger community visibility • Great first impressions and smooth starts of care • Clients matched to the right service, including Home Health when appropriate • Trusted relationships across O'ahus healthcare and senior services network
Requirements
• Non-clinical (no license required) • Strong people skills, organization, and follow-through • Comfortable working independently in the field and coordinating with a team • Reliable vehicle + ability to drive across O'ahu frequently • Local knowledge of O'ahu healthcare/senior services is strongly preferred • Schedule flexibility depending on caseload (occasional evenings/weekends)