Community Advisor (Cotino®, A Storyliving by Disney Community)

Job Summary:

Job Requirements

The Community Advisor serves as a dynamic presenter and lifestyle ambassador for Cotino, a Storyliving by Disney community. As one of the first Cast Members many Guests will meet, this role creates meaningful first impressions and brings the Cotino story to life through engaging presentations, personalized conversations, and memorable experiences. From the Sales Studio and Artisan Club to model homes, community events, and other Guest touchpoints, the Community Advisor helps prospective residents discover the unique lifestyle, experiences, and sense of belonging that set Cotino apart.

More than delivering a traditional presentation, the Community Advisor listens, connects, and adapts each interaction to Guests' individual interests, motivations, and lifestyle goals. Through thoughtful discovery and authentic storytelling, this role helps Guests envision Cotino as part of their next chapter while preparing them for a seamless introduction to the licensed Sales Team, who manages all discussions related to homes, pricing, contracts, negotiations, and real estate transactions.

You will report to a Sales Manager.

This is a Full-time role.

Responsibilities/You Will:

• Serve as a highly visible lifestyle ambassador for Cotino, a Storyliving by Disney community, delivering warm, polished, and personalized service throughout the Guest journey
• Facilitate engaging presentations and conversations that bring the Cotino story, lifestyle, amenities, programs, and experiences to life for individuals, families, and groups of varying sizes
• Lead Guest experiences primarily within the Artisan Club breezeway and Sales Studio, including welcoming Guests, facilitating check-in, conducting discovery conversations, and providing high-level overviews of the community and club experience
• Conduct walking tours and introductory experiences throughout the community, which may include gathering spaces, model homes, the Artisan Club, community amenities, and other Guest destinations
• Ask thoughtful discovery questions, listen with genuine curiosity, and adapt each interaction to Guests' interests, motivations, and lifestyle goals
• Help Guests envision themselves within the Cotino community by connecting its offerings to meaningful lifestyle benefits, including recreation, wellness, creativity, learning, and personal connection
• Support Guests in continuing their sales journey by encouraging return visits and facilitating qualified appointments and introductions to licensed Sales Agents
• Provide seamless handoffs to the Sales Team by accurately capturing and sharing Guest interests, priorities, and relevant information
• Use Salesforce and other systems to review Guest information and notes, document interactions, schedule appointments, and support a consistent Guest experience
• Partner closely with Sales Agents, Sales Leadership, Member Services, and other Cast Members to manage Guest flow and create smooth transitions across each stage of the experience
• Remain flexible and comfortable working in an evolving, high-energy sales environment, regularly adjusting presentations and experiences as community offerings and processes develop
• Support model home coverage, community showcases, special events, and other Guest engagement activities as needed
• Safely operate company vehicles to transport Guests or support events as assigned
• Consistently demonstrate strong presentation presence, professionalism, adaptability, and Disney-quality service across indoor and outdoor environments

Basic Qualifications/You Have:

• 3+ years of experience in luxury hospitality, Guest relations, tours, private clubs, resort operations, experiential sales, or another high-touch, Guest-facing environment
• Strong presentation presence, public-speaking skills, and the ability to engage individuals, families, and groups of varying sizes
• Genuine curiosity about people, with demonstrated skill in active listening, asking thoughtful discovery questions, and creating personalized Guest experiences
• Ability to adapt conversations and presentations to different audiences while delivering polished, white-glove service in a fast-paced sales environment
• Comfort navigating ambiguity, shifting priorities, and evolving processes with flexibility, professionalism, and enthusiasm
• Proficiency with Microsoft 365 and CRM systems such as Salesforce, including reviewing Guest information, documenting interactions, and scheduling appointments
• Ability to work indoors and outdoors in varying weather conditions and to support weekends, evenings, holidays, and special events
• Valid California Driver's License and ability to safely operate company vehicles and transport passengers as needed

Preferred Qualifications:

• Experience in Disney operations, hospitality, luxury communities, destination clubs, private clubs, resort sales, lifestyle brands, or experiential marketing.
• Experience leading tours, presentations, workshops, or educational experiences.
• Familiarity with residential communities, membership organizations, or lifestyle-oriented brands.

Education:

• High School Diploma or equivalent

Additional Information:

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

Disclaimer

PAY TRANSPARENCY

The pay rate for this role in Rancho Mirage, CA is $29.75 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

This position is with Storyliving by Disney Realty, Inc., which is part of a business we call Disney Signature Experiences.

To learn more about Disney''s guidelines on the use of AI for candidates, click here.

Storyliving by Disney Realty, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Apply Now Save Job

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.