COMMUNICATIONS SUPERVISOR

Announcement No.: 4135004 Department: Police Affiliation: AFSCME Local 1102 FLSA: Exempt

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DESCRIPTION

The City of Wilmington, a leading employer in Delaware, is deeply committed to building a safer, more resilient community where every resident feels protected, supported, and empowered. Guided by a strong focus on prevention, transparency, and trust. The Wilmington Police Department is advancing initiatives that enhance public well‑being, reduce risk, and foster environments in which individuals and families can truly thrive.

DUTIES AND RESPONSIBILITIES

Oversee the day-to-day operations of a police communication center, including managing dispatchers, ensuring efficient call handling, monitoring radio traffic, assigning units to calls, training staff, and maintaining compliance with policies and procedures related to public safety communications. The Communications Supervisor reports to the Communications Commander of the Wilmington Police Department. Additional responsibilities include:

Performs all related work as required.

EDUCATION AND EXPERIENCE

Associate degree in law enforcement, criminal justice, fire science, public or business administration, computer science, or a closely related field.

• Knowledge: Thorough knowledge of the geography, streets, roads, and highways of the City of Wilmington and surrounding New Castle County region. Knowledge in the various computer systems utilized in the Police Department, including, but not limited to: MS Office, DELJIS, NLETS, CAD, EMNET, NCIC, ESP Tracker, NIMS, and Kronos Timekeeping, preferred.
• Skills: Three (3) years of experience in public safety work, two (2) years of which must have been in a supervisory capacity or any combination
• Abilities: Ability to comprehend and direct the implementation of instructions and procedures. Ability to manage personnel involved with multiple, unrelated situations at one time. Ability to type 45 wpm.
• Licenses: Possess and maintain a valid driver's license with a good driving record.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

All selected applicants must pass a criminal background investigation and a pre-employment physical.

• Physical Requirements: Normal office environment, physical requirements include the ability to lift/carry up to 25 pounds occasionally. Subject to standing, sitting, talking, listening, walking, climbing stairs, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, and squatting. Also, the use of your hands and fingers to operate computers and office equipment to perform the essential functions.
• Vision: Visual acuity necessary to operate multiple computer screens and office equipment. Requires near vision and the ability to adjust focus.
• Working Conditions: Work is typically performed in an office environment with low noise levels. The employee is frequently required to sit, stand, and talk or hear. Specifically, work with a computer and a police radio, in addition to standard office equipment like desk phones and printers/copiers. The majority of functions will involve a computer, desk phone, police radio, and supervising a team of operators.
• Location and Schedule: Wilmington Police Department / Public Safety Building, 300 N Walnut Street, Wilmington, DE 19801. Hours of operation: Ability to work all shifts (7 am-7 pm; 7 pm-7 am) on a rotating basis at the Wilmington Police Department

TOTAL COMPENSATION

Compensation encompasses both salary administration and a comprehensive benefit package:

• Salary Administration: New employees are hired at the starting salary up to the median salary/ step four based on qualifications and internal equity within the classification. Merit increases are given after a satisfactory performance review.
• Benefits: A comprehensive benefits package is available from day one. Visit the website www.WilmingtonDE.gov/Benefits for details.

SUPPLEMENTAL INFORMATION

• Open Competitive: This position is open to all applicants who meet the qualifications both internally and externally.
• To apply on-line visit our website at: www.WilmingtonDE.gov. Computers are available for interested candidates in the Department of Human Resources, City/County Building, 800 N. French St, 4th Floor, Wilmington, DE 19801. Contact Human Resources at 302-576-2460 to schedule computer use.
• Equal Opportunity Employer.
• City code provides a preference for eligible current city employees, veterans, and current city residents.

The City of Wilmington is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and the Delaware Persons with Disabilities Employment Protections Act, it is the policy of the City to provide reasonable accommodation when requested without causing an undue hardship. If reasonable accommodation is needed, please contact Human Resources at 302-576-2466.

BENEFITS

THE CITY OF WILMINGTON COMPENSATION PACKAGE

The City of Wilmington is committed to providing a robust healthcare portfolio to meet the needs of our employees and their families and is pleased to offer coverage on your first day of employment. Helping you understand the benefits we offer is important to us. Please refer to our Employee Benefits website to view all healthcare plans, vendor information, resources, and benefit rates.

Medical Insurance: Highmark BCBS of Delaware. City of Wilmington offers 2 medical plans, PPO II (Preferred Provider Organization) and an EPO (Exclusive Provider Organization).

Dental Insurance: MetLife. City of Wilmington offers three dental plans, Dental Plan 1, 2, and 3.

Vision Plan: Unum (Powered by EyeMed). City of Wilmington offers two vision plans, Basic Vision coverage which is available if you enroll in medical insurance. Basic Vision Coverage which is no cost, and the Buy-Up Vision coverage is available at an additional cost.

Additional Benefits: The City of Wilmington also offers other valuable benefits such as Life and AD&D Insurance, Long-Term Disability. Employer Provided HRA's, Flexible Spending Accounts (medical reimbursement and dependent care), additional whole and term life insurances, short term disability and critical care insurance are also available at an additional cost to the employee.

Opt-Out Cash Back Incentive Program: Employees who choose to enroll in medical or dental coverage other than the City's and can provide proof of this medical coverage may be eligible to receive additional income.

Wellness: We enjoy staying healthy together! Therefore, we have an engaging calendar of wellness events throughout the year for employees, retirees and their families. To learn more, check out our Employee Perks page.

Sick Leave: Accumulates at the rate of one day for each completed month of service, beginning after the first full month of employment.

Vacation: At least eight (8) hours of vacation per month after the completion of the first six (6) months of continuous employment until the next January 1. Each January 1 thereafter, employee will be credited with at least ninety-six (96) hours* of vacation for the calendar year, until the completion of five (5) years of continuous service.

Holiday: Eligible employees receive holiday pay from date of hire, View City Holidays

Life Insurance: The City agrees to provide term life insurance for each eligible employee for a maximum of fifty thousand dollars ($50,000.00) at no cost.

Pension: Eligible employees are able to participate in the State Pension Plan you will contribute 6% of your bi-weekly base pay.

Deferred Compensation Plan: Optional employee contributory plan available.

Live Near Your Work Program: Homebuyer Assistance program to provide up to $4,000 in homebuyers assistance for newly hired employees, first time homebuyers, and those employees choosing to purchase a residence in one of the City's unique and culture-blended neighborhoods.

Tuition Reimbursement: The City encourages employee self-development and continuing education and provides a reimbursement program for eligible employees annually for qualified college or certification courses taken that year.

Teleworking/Remote Work*: Eligible employees qualify for a hybrid schedule upon approval through the city's teleworking policy. The City is committed to increasing employee productivity and improving talent recruitment by providing employees with work alternatives that enable eligible employees to meet their work and family needs.

PSLF Program Eligible Employer: The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click PSLF Loan Forgiveness.

• Benefits for employees under collective bargaining agreements or appointed positions may vary.