COMMUNICATIONS SUPERVISOR

COMMUNICATIONS SUPERVISOR

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COMMUNICATIONS SUPERVISOR

Communications Supervisor

Position Description

The purpose of this position is to oversee the response to citizens and dispatch of personnel for complaints and emergency situations within the City limits. This is accomplished by supervising employees, monitoring work activities for quality and accuracy, performing dispatch functions, directing dispatch operations and interpreting NCIC and TCIC policies and procedures. Other duties include serving as a liaison to other departments and interacting with other City employees and citizens. This position provides direction to other employees.

Why Work for the City of North Richland Hills?

As an employee of the City of North Richland Hills you will experience more than just a job, more than a paycheck. Working for the City of North Richland Hills means becoming a member of our family and reaping the benefits that go along with it.

Insurance

Full time employees are offered a complete line of benefits, which includes medical, dental and vision insurance, life insurance equal to three times your salary, and optional supplemental life insurance and long-term disability programs.

Retirement

As a full time, employee, you will become a member of the Texas Municipal Retirement System (TMRS) with the City of North Richland Hills making contributions towards your account. You can also put savings toward retirement in the voluntary 457 deferred compensation plan.

Vacation, Holidays, and Sick Leave

The city offers vacation and sick leave, as well as ten paid holidays. Full time employees earn three weeks of vacation during their first year of employment and 10 hours of sick leave a month.

What We're Looking For

• High school diploma or GED equivalent.
• Two years of experience as a public safety dispatcher.
• Valid TX Driver's License.
• CPR certification, TCOLE Basic Dispatch certificate, EMD certification within one year of employment.
• Complete police related supervisor training course and obtain NCIC/TCIC certification within one year of employment as a condition of continued employment.

Additional Information

Work schedule will be assigned based on the shift they supervise.

Code : 2026117-1

Location : POLICE DEPARTMENT

Posting Start : 10/12/2026

SALARY RANGE: $70,366.00-$95,516.00

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