Communications Specialist

GENERAL SUMMARY The Communications Specialist is responsible for coordinating the timely and efficient management of emergency patient referrals via 911 radio, telephone, and other communication systems. Work involves receiving critical information from healthcare providers, identifying and triaging referrals for critically ill and injured patients, and the timely and appropriate documentation of relevant information into hospital databases. Reports to department leadership. ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinates the pre-hospital emergent and non-emergent communication for trauma services activation. Provides emergency communications and medical dispatch in accordance with all required protocols. Works collaboratively with the Mobile ICU team to ensure a high level of patient and customer satisfaction. Activates all Mobile ICU missions to include but not limited to ground, fixed wing, rotor wing and in-hospital assistance. Performs inbound and outbound customer service communication utilizing complex telecommunication equipment. Functions independently and prioritizes workload while involved in stressful situations and a fast paced environment. Performs other duties as assigned. LICENSES AND/OR CERTIFICATIONS Required Licenses and/or Certifications Current State of Virginia certification as an EMT-B, A, I or EMT-P. Must have current certification / licensure upon hire and must maintain certification throughout employment in job role. Must possess current CPR certification. Preferred Licenses and/or Certifications ?Certification in trauma preferred. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS Preferred Education and Experience Two (2) years of clinical/EMS experience preferred. Previous dispatching experience preferred. Required Knowledge, Skills and Abilities Strong communication and interpersonal skills as well as the ability to function calmly under high pressure situations necessary. Excellent computer skills and demonstrated ability to maintain legible and organized handwritten and computer records. Demonstrated ability to establish and maintain effective working relationships. Preferred Knowledge, Skills and Abilities Knowledge of emergency telecommunications a plus. WORKING CONDITIONS Normal office environment with little exposure to excessive noise, dust, temperature and the like. PHYSICAL REQUIREMENTS Click here to view physical requirements.