Communications Specialist

Job Purpose

Intercontinental Exchange (ICE) is seeking a Communications Specialist to support internal communications for our company's approximately 13,000 employees across 20+ countries. As a Communications Specialist, you’ll be a key voice shaping how employees understand ICE’s mission, strategy and goals.

Reporting to the head of internal communications, you’ll join a team that’s focused on informing, engaging and supporting employees at every level of the organization. You’ll translate complex financial and technical topics into clear, engaging content and you’ll see the direct impact of your work on employee understanding and alignment.

This is a strong fit for a mid-career communications professional who thrives on variety, has an eye for details and wants to grow within a global organization where employee communications have genuine visibility and influence.

Responsibilities

• Create compelling content for multiple internal channels that drives company strategy, shapes employee experience and cross-promotes business units and products
• Break down complex, technical content and craft messages that are easy for employees to understand and act on
• Continually measure effectiveness of communications tactics and proactively consider improvements to optimize them
• Work cross-functionally with partners from Human Resources, Technology, Talent Acquisition, Compliance, Business Continuity and Information Security while developing strong relationships and assisting with communications requests
• Proactively make connections across the company to seek ideas for content that are in line with overall internal communications strategies

Knowledge and Experience

• Bachelor’s degree in journalism, communications, marketing or a related field
• 4–8+ years of corporate communications experience in an agency or in-house setting
• Demonstrated ability to produce exceptional content across a range of formats, including blogs, social posts, message frameworks, executive briefing materials and video scripts
• Sharp editorial eye with meticulous attention to proofreading, grammar and brand consistency
• Track record of collaborating effectively with cross-functional teams in a large, complex enterprise environment
• Ability to manage competing priorities and deliver high-quality work under pressure

Preferred 

• Experience with multimedia storytelling, particularly video production or editing
• Familiarity with communications analytics tools or platforms (e.g., internal comms dashboards, survey tools, email analytics)
• Proficiency in Microsoft Excel for tracking metrics, managing distribution lists or reporting on campaign performance

Schedule and Location

You'll work in person from one of our U.S. offices five days a week. For purposes of collaboration and connection, we are seeking candidates who are based in Atlanta, Georgia or Jacksonville, Florida.