Communications Specialist (911 Telecommunications) Part-Time

Communications Specialist (911 Telecommunications) Part-Time

Salary

$24.69 - $39.50 Hourly

Location

Police Dept., 300 West Atlantic Avenue, Delray Beach, FL 33444, FL

Job Type

Part-time

Job Number

02921

Department

Police Department

Opening Date

08/17/2026

Closing Date

8/31/2026 4:00 PM Eastern

• Description
• Benefits
• Questions

Job Description

Veterans Preference Applies

EEO Statement

The City of Delray Beach does not discriminate on the basis of race, color, national origin, sex, religion, age or disability, marital status, family status or sexual orientation in employment or the provision of services

Non-Smoking

The City of Delray Beach is a Non-Tobacco Workplace. The City will not consider applicants who have used tobacco or nicotine products for a period of at least three months prior to application for employment. The definition of "tobacco or nicotine products" includes but is not limited to, cigarettes, cigars, chewing tobacco, pipes, snuff, e-cigarettes and nicotine patches or gum.

This is specialized and responsible work in the operation of a sophisticated communications and information retrieval system in the Police Department during an assigned shift. This work involves answering multiple emergency and non-emergency telephone lines and communicating effectively with callers and with Police, Fire, or EMS personnel to provide the proper service accurately and promptly. Work is performed under the general supervision of a shift supervisor

Essential Job Duties

The following duties are normal for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Ability to work all assigned shifts, which includes nights, weekends, and holidays, and to work mandatory overtime as needed.
• Answers all incoming 911 and non-emergency calls for the City of Delray Beach, Town of Gulf Stream, and Town of Highland Beach.
• Maintains conversation with callers, obtaining or verifying pertinent information, giving emergency pre-arrival instructions, and interacting with highly emotional people who may be facing a crisis.
• Provides callers with necessary assistance, including transferring calls to other departments and referring callers to proper agencies.
• Usage of a Computer Aided Dispatch (CAD) system for law enforcement response and documentation.
• Dispatches law enforcement personnel to calls for assistance by operating a sophisticated radio communications system.
• Receives and transmits messages by radio and maintains radio logs.
• Monitors NCIC/FCIC terminals; querying, entering, and removing persons/property from the database; transmitting messages over a nationwide system.
• Handles and disseminates sensitive and confidential materials through computer network terminals.
• Fosters positive employee relations and employee morale on a City-wide basis.

Minimum Qualifications

• Must possess a high school diploma or an acceptable equivalency diploma.
• At least one (1) year of general office experience.
• Experience in the use of two-way communication systems preferred.
• Must be able to pass a polygraph examination.
• Must be able to obtain a FCIC/NCIC Certification.

Punctuality and regular attendance are essential functions of this position, as well as working mandatory shift hours, including days, nights, holidays, and weekends, unscheduled overtime to cover shifts and for emergency-preparedness situations.

The abilities expected of all employees include being able to respond to supervision, guidance and direction of superiors in a positive, receptive manner and in accordance with stated policies, be appropriately groomed and attired so as to present a professional image in accordance with the organizations mission, goals, and policies; report for work promptly and properly prepared at the time and place required by the assignment or orders; notify the appropriate supervisor of intended absences in accordance with stated rules; conform with standards and rules regarding use of accrued time; demonstrate a polite, helpful and courteous manner when engaged in any activity with the public; operate and care for equipment to manufacturers specifications and/or within the specified parameters; demonstrate an understanding, consideration, and respect of cultural, religious, and gender differences when interacting with the public and colleagues.

A comparable combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position, may be substituted for the minimum qualifications.

Supplemental Information

Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, handle, feel, or operate objects, tools, or controls, and reach with both hands and arms. The employee is occasionally required to walk and stand. The employee must occasionally lift and/or move up to 15 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Works inside and occasionally outside. Occasionally works under stressful conditions.

SELECTION GUIDELINES: Formal application, rating of education and experience; oral interview and reference check; job related tests might be required. The job description does not constitute an employment agreement with the employer, and requirements of the job change.

Full-time employees of the City of Delray Beach are provided with a comprehensive benefits package that includes paid holidays, sick leave, vacation, health insurance, life insurance, long-term disability insurance, a defined pension plan, and much more. Benefit coverage varies by employee group.

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01

The City will not consider applicants who have used tobacco products for a period of at least three months prior to application for employment. The definition of "tobacco products" shall include, but is not limited to, cigarettes, e-cigarettes, cigars, chewing tobacco, pipes and snuff. Have you used any tobacco products for a period of at least three months prior to your application for employment?

• Yes
• No

02

Do you possess a valid Florida Drivers License with a good driving record? If you possess a Driver License from another state please acknowledge you must obtain a Florida one within 30 days of the hire date.

• Yes, I have a Florida driver license with a good driving record
• I have it from another state but I acknowledge I must obtain a Florida one within 30 days of the hire date.
• I dont have a Driver License from any state.

03

Please indicate your highest level of education: Please note, a copy of certificate / diploma MUST be uploaded and attached to the application for consideration

• Some High School
• High School Diploma or Equivalent Diploma
• Associates Degree
• Bachelors Degree
• Masters Degree or Above

04

How many years of general office experience do you have:

• None
• Less than one year
• One year
• Two years
• Three years
• Four years
• Five years
• Six years or more

05

How many years of prior experience do you have of 911 call-taking and police dispatch?

• None
• Less than one year
• One year
• Two years
• Three years
• Four years
• Five years
• Six years or more

06

Please describe your prior experience (ex. company name, dates, essential duties) of 911 call-taking and police dispatch. Please indicate N/A if not applicable.

07

Are you currently enrolled in a 911 Public Safety Telecommunicator Academy?

• Yes
• No

08

Do you currently possess a 911 Public Safety Telecommunicator Certification from the Florida Department of Health?

• Yes
• No

09

Do you have experience with CentralSquare OneSolution CAD system?

• Yes
• No

10

Do you have experience with Intrado Power911 phone system?

• Yes
• No

11

You must demonstrate proficiency in typing and basic computer operations within the first three months of training.

• I acknowledge

12

Are you willing to work 12 hour shifts that include nights, weekends and holidays?

• Yes
• No

13

STEPS IN THE APPLICATION PROCESS: Oral Board panel interview Polygraph examination administered by a detective Psychological examination Background investigation (to include arrest records, credit history, neighborhood canvass and reference checks) * Physical Examination

• I acknowledge

Required Question

Employer City of Delray Beach

Address 100 NW 1st Avenue

Delray Beach, Florida, 33444

Phone 561-243-7125

Website https://www.delraybeachfl.gov/home